8/19 Ask the Experts: Learn how upgrade customers can adopt the problem state model guided life cycle using the migration utility

Published on by Lisa Latour

Have you been a ServiceNow customer from before the Madrid release? Do you want to adopt the guided problem state model life cycle that was first introduced for new customers starting from Madrid?

Join us and see how the Problem Management Migration Utility can help you to adopt the base version of problem management using the guided problem life cycle (Problem Management Best Practice - Madrid - State Model). We’ll walk you through using the migration utility to verify there are no modifications on your instance that prevent the problem state model plugin from being activated, how to map your existing states to the new best practice states, activate the plugin, update (migrate) your problems and problem tasks states and then clean-up after your records are migrated.

For reference: Problem Management Migration Utility blog

Who should attend?
Administrators, partners, process owners (who want to see how to adopt the life cycle)

Recorded: Wednesday, August 19, 2020
( no registration required )

Featured Experts:

Matt Lloyd is an ITSM Product Manager with ServiceNow for Problem Management, Agent Assist and Contextual Search. Matt has been with ServiceNow since September 2016 and has over 20 years of experience in development, pre-sales and product management across various industries.

Kapil Rijhwani is a Software Developer working with ServiceNow in the ITSM team since November 2018. I was actively involved in the design and development of Problem Management Migration Utility.

Spriha Utakarsha is a Senior Software Engineer in the ITSM team and is based out of India. Spriha has been with ServiceNow since May 2017 and worked on various projects one of them being Problem Management.

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