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Live on ServiceNow: CMDB Data Foundations: Set the foundation for AI-ready IT operations

Published on by Lolita Honkpo

11.13.25 CMDB Data Foundations – Set the foundation for AI-ready IT operations.jpg

In an AI-driven world, a strong data foundation is critical—and your Configuration Management Database (CMDB) is the key. Join this interactive workshop to learn how aligning your CMDB with the Common Service Data Model (CSDM) can drive visibility, reduce risk, and improve operational outcomes.

What we’ll cover:

- Achieving business outcomes with CMDB Data Foundations
- Best practices for deploying a healthy CMDB
- Understanding the Common Service Data Model (CSDM)
- Leveraging AI for CMDB

What you’ll Learn:

- Why aligning your CMDB with CSDM is essential
- Best practices for ingestion, governance, and data quality
- How to build a healthy CMDB that supports AI and automation
- Access to optional hands-on labs to reinforce your learning

Who should attend:
IT leaders, platform owners, and technical teams managing CMDB, ITSM, or ITOM.

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered. Register today!

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see our other upcoming scheduled events.