Prepare for Smarter ITSM: AI's Making a Debut at the Service Desk

Published on by Julie Lam

ITSM Value Realization Webinar Series

Artificial Intelligence for Everyday Work

Originally Recorded Nov 15, 2017

Join us for a panel discussion with our resident Machine Language and Agent Intelligence Product Advisors. Starting with Kingston, ServiceNow Agent Intelligence can take your operational data and create accurate models to automatically categorize and assign tasks across departments. By combining Agent Intelligence with automated actions you can reduce costs and provide your users a better experience (no more long lists of categories that are incorrectly chosen.)

The panelists will discuss how to prepare your organization to use Agent Intelligence with your ServiceNow applications. They will also be answering any questions you may have regarding the topic.

This webinar is targeted for:

Executives
Process Owners
Organizational Change Managers

NOTE: This webinar is intended to be a discussion around organizational preparedness; it is NOT intended to be a technical deep dive.

To familiarize yourself about Agent Intelligence before the event, here are some helpful resources you can read up on:

SPEAKERS	BIO
	Matt Lloyd, Product Manager (ITSM) for Problem and Contextual Search. Matt has been with ServiceNow for a year and has over 20 years of experience in development, pre-sales and product management across various industries.
	Chris Collazo, Chief Architect focused on customers in the Eastern United States. Chris has over 15 years of experience in delivering business value through technology, with over half that time focused on leading initiatives in the BI and Analytics space. In his current role, Chris advises customers on how ServiceNow can help them understand and automate their work enterprise-wide.
	Dan Grady, Senior Advisory Solution Consultant in Performance Analytics and Reporting. Dan has 20 years of experience in the business intelligence and analytics industry.
	Raghu Vemuri has 20 plus years of experience in bringing technology and analytics to the enterprise world. He has represented both IT and business for various subject matter domains. He is the product owner for modernizing ITSM with Machine learning and AI.
	Anne Barnes, Customer and Partner Experience Manager with the ITSM Business Unit and has 15+ years of experience working in ITSM. She worked with Professional Services for 5 years, during which she successfully implemented projects with over 50 customers. She has developed a deep understanding of what makes an implementation succeed, how to overcome obstacles to getting there, and the underlying importance of strong partnerships. Additionally, having worked with for a partner, Anne brings a capacity to develop and mature ServiceNow's partner relationships.