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Published on by
seemasingh
| Updated on
| Updated on
Fix Data Quality at the Source: CMDB Success Advisor | Autonomous ITs Academy
Every automation you build on top of your CMDB is only as reliable as the data underneath it. When CI attributes are stale, relationships are missing, or compliance gaps go undetected, the downstream impact hits hard: change risk assessments based on outdated information, incident routing that sends teams to the wrong place, and service maps that look complete but aren't.
This session covers Data Foundations within the Zero Service Outages journey, focusing on the Data Foundations Success Advisor. We start with the broader problem statement: why data quality is the prerequisite that makes or breaks every operational outcome in ITSM and ITOM. From there, we get practical. The session walks through what the Success Advisor actually does, how to install and activate it, and how to use the insights it surfaces to identify and close the gaps that matter most in your CMDB.
The session includes a live capability demo of the Data Foundations Success Advisor, showing how it evaluates your environment, surfaces actionable recommendations, and connects data quality metrics to the operational outcomes you're trying to protect.
What you'll take away: A clear understanding of why data foundations are the critical first step in the Zero Service Outages journey, a hands-on walkthrough of the Data Foundations Success Advisor including install and activation guidance, KPIs and metrics the advisor tracks so you can measure progress from day one, and a practical action plan to start improving data quality in your environment now.
Do you want to go deeper after this session? Here are a few resources that connect directly to today's episode:
- Find where Data Foundations Success Advisor fits within Autonomous IT Journey
- Chek out the Data Foundations Playlist on YouTube
- Store app page: CMDB success advisor - ServiceNow Store
- Product overview: CMDB success advisor - ServiceNow
- How to set up Data Foundations advisor: Set up advisor - ServiceNow
- How to use Data Foundations advisor dashboard: Use Data Foundations advisor - ServiceNow
- Chat with specialized GPT with over 10K users containing white papers, training, CMDB and CSDM documentation.
Questions for the presenters?
We do our best to allow time for Q&A at the end of the webinar. However, if you have questions about the topic, please post them in the comments section below and our product experts will be happy to assist you.
Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!
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Will you be attending?
Starts:
Wed, May 13, 2026 08:00 AM PDT
Ends:
Wed, May 13, 2026 09:00 AM PDT