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Published on by
seemasingh
| Updated on
| Updated on
Most IT teams don't find out about endpoint issues until users file a ticket. By then, productivity is already lost and the service desk is playing catch-up. The reactive cycle repeats because there's no visibility into what employees are experiencing on their devices before problems escalate.
This session covers DEX within the Zero Touch IT Support journey Automate phase, value point 6. We start with the problem: why shifting from reactive support to proactive endpoint monitoring is key to reducing service desk volume and improving the day-to-day experience for every employee — regardless of how they work or what tools they rely on most.
From there, we get practical with core DEX capabilities, including proactive endpoint monitoring, self-help and proactive engagement, and employee sentiment tracking — all of which lay the foundation for self-healing in the Autonomy phase.
The session begins with prerequisites and licensing guidance, then moves into common enterprise use cases and a 20-minute live demo showing how DEX surfaces endpoint health data and identifies issues before users report them. We close with KPIs, OKRs, and a clear call to action.
What you'll take away: Why DEX is critical in the Zero Touch IT Support journey, prerequisites and licensing so you can evaluate readiness, enterprise use cases, a hands-on demo, KPIs to measure progress, and practical next steps including ServiceNow Learning and enablement resources.
Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!
Want to go deeper after this session? Here are a few resources that connect directly to the episode:
- Autonomous IT Journey Map + Context — See where On-Call Scheduling fits within the broader Zero Service Outages journey and the Autonomous IT framework: Autonomous IT, Zero Touch Support & Zero Service Outage Journey
- A New ServiceNow Era: Autonomous IT — The strategic context behind the Autonomous IT initiative and why adoption at scale matters now: Read the blog
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Questions for the presenters?
We do our best to allow time for Q&A at the end of the webinar. However, if you have questions about the topic, please post them in the comments section below and our product experts will be happy to assist you.
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Will you be attending?
Starts:
Wed, May 27, 2026 08:00 AM PDT
Ends:
Wed, May 27, 2026 09:00 AM PDT