ServiceNow Exchange: Autonomous IT Academy - Data Foundations

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Fix Data Quality at the Source: CMDB Success Advisor + Dynamic IRE | Autonomous IT Academy

Here's the thing about Autonomous IT: none of it works if your CMDB data is inacurate. AI agents can't escalate incidents when there's no ownership data. Automated change risk assessments cause outages when relationships are stale. Compliance audits fail because nobody populated the location field. You can have the most sophisticated automation in the world, and bad data will break it every time.

This session is about fixing that — practically, not theoretically.

We start where it matters: Mark Bodman walks through the three pillars of a successful data foundation (Ingest, Govern, Insight) and why this work sits at the very beginning of the Zero Service Outages journey. If you've been wondering how CSDM, Service Graph, and the CMDB fit together to power everything from ITSM to ITOM to CSM, this is the framing you've been missing.

Then we go hands-on. Varun Mittal demos the CMDB Success Advisor — a free plugin you can install from the ServiceNow Store today. This isn't another dashboard. It measures your CI data quality through the lens of your actual use case, tells you what's broken, and gives you a path to fix it. We walk through the full workflow: setting principal classes, identifying discrepancies, and improving CMDB health with recommendations that are tied to outcomes, not just metrics. The Data Foundations advisor and HAM advisor are available now; SAM is on the roadmap for August 2026.

We also cover Dynamic IRE with Tamir Segal. If you've been spending cycles writing and maintaining custom identification rules to prevent duplicate CIs — or if you're dealing with compression issues, you can't track down — this is worth your time. Dynamic IRE is a new identification engine in the Australia release that uses scoring algorithms to figure out CI identity across multiple data sources without the configuration overhead. More than 80% of customers should need zero configuration. We'll show you how to compare dynamic vs. static results side by side, so you can evaluate it in your environment before deciding.

What you'll walk away with: The three-pillar framework and how it maps to CSDM, a working understanding of the CMDB Success Advisor (including how to install it and what to do first), KPIs organized by maturity phase so you can track progress from Insight through Automation to Autonomy, a real customer example — an insurance company that replaced paid external CMDB assessments with this free plugin — and a clear path to becoming a Dynamic IRE early adopter with white-glove support from the ServiceNow product team.

Keep going after this session:

Explore the playlist on YouTube k Watch on-demand deep dives into CMDB, CSDM, Discovery, and Service Mapping — built by the same product team behind today's session.

Try the Digital Product-centric GPT advisory expert on Chat GPT Chat with An AI-powered knowledge base with 10K+ active users, curated with white papers, training guides, CMDB and CSDM documentation, and digital product content

Activate the CMDB Success Advisor — Request it from the ServiceNow Store (Australia, Zurich, or Yokohama Patch 8 + CMDB Workspace 8.1.0)

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Presenters: Mark Bodman (Senior Product Manager), Varun Mittal (Senior Staff Inbound Product Manager), and Tamir Segal (Senior Staff Inbound Product Manager).

Questions for the presenters?

We do our best to allow time for Q&A at the end of the webinar. However, if you have questions about the topic, please post them in the comments section below and our product experts will be happy to assist you.

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!

About ServiceNow® Exchange:

ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events