Book:Learning ServiceNow - Second Edition

[Packt]

Amidst a volatile IT marketplace and ever-changing business environments, organizations are striving to stay ahead of the dynamic nature of technology by releasing relevant products to meet fickle consumer demands. It goes without saying that enhancing productivity and mitigating time-to-market is imperative to ensuring operational efficiency and consistent ROIs.

ServiceNow, a powerful IT service management and automation platform, has made significant inroads in the enterprise market due to its robust set of features and capabilities. The Now platform makes development easier and effectively mitigates time-to-market with its full stack dev package and end-to-end application structure. In fact, the company was recently featured as #1 in Forbes list of world’s most innovative companies. To add to it, the platform is seeing rapid adoption among Fortune 500 companies.

This opens a plethora of opportunities for developers looking to develop innovative products for reputed organizations as long as they are proficient with the turnkey ServiceNow platform. Good News! Learning ServiceNow, Second Edition is right what you need to upgrade your skills. The book will help you get started as a ServiceNow developer or administrator and help you leverage the full capabilities of ServiceNow through real-world examples.

The book covers the new and updated features of the ServiceNow platform and shows you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It also demonstrates how to effectively implement and configure modules within ServiceNow, configure and administer instances, and build strong user interfaces and powerful workflows.

Moreover, other key elements of ServiceNow, such as notifications, security, reporting, and custom development are also covered. You will learn how to improve and automate your business workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.

So what are you waiting for? If you are an IT professional or administrator trying to implement ServiceNow in your organization for Enterprise IT service management tasks, Learning ServiceNow, Second Edition is a must-have in your bookshelf.