Now Learning @ Knowledge '22 - IT Service Management - Bellini 2101B

[Tom Dunnam]

Welcome to ITSMF at Knowledge 2022.  Here is where you can post questions, information, articles, etc relating to our course and discussions.  

• Please introduce yourself and where you are from.  If you'd like to add more info, please expand on your introduction - like company and job title. Use this as a great networking area.
• Post questions regarding our course discussion.
• Please add comments to the posts.  As well, if you find an article or link to ITSMF information - this is the spot to update.  Our training staff will also be monitoring and posting.

• Here is the link to reserve a student lab instance  https://clabs.link/itsmf-may-281
  Username is:  admin
  Password:  itsmf-may-281
• The labs will be available until Sunday 5/29 (this article will live on and on!)

We are looking forward to a great time at PreConference Training, the Knowledge Conference Key Notes, Sessions and Expo.  Enjoy your time at ServiceNow Knowledge Conference

Instructors and Assistants:
Tom Dunnam - Email
Gavin Lowe
Alicia Campen
Fabrizio Egidi
Malik Pridgeon
Riley Clampitt
Sean McClean

[Madison2]

What's driving the different levels of support for the service offering? If it's based in the environment, location, etc. maybe application services would be a good option.

[seanpmcclean]

Hi Dan, 

Sorry for delay in reply.  To the best of my knowledge:

 - This class DOES NOT have a Voucher associated

 - This class IS a pre-requisite for ITSM - I(mplementation)... THAT class has a voucher associated...

[seanpmcclean]

@Robert Henehan not that I'm aware of - did some looking and did not find

[seanpmcclean]

Ahh Licenses . . . The Third Rail of Technical Training Conversations...

K'so...

The original question was whether the snc_change_readonly role would take a license...

The "short" and "always" answer is "check with your Account Exec / Rep"

However, there are a couple of additional resources... 

First - an overview of San Diego's licensing / subscription program:

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/subscription-managem...

But Also... There's actually a License Workbench tool that helps you to view / manage your licenses.  This one is Handy, Helpful and Important (couldn't come up with another "H")

https://docs.servicenow.com/en-US/bundle/sandiego-it-asset-management/page/product/software-asset-ma...

Please also check that out.  More following if I can find it..

[Paul Porter]

Gavin, is this in our current eBook? I didn't see it.  I want to share with some people that really NEED to see it.

~Paul