ServiceNow Fundamentals (Bellini Room 2001) Knowledge 2022 Las Vegas

[stevenschuler]

Welcome to Knowledge 22 and ServiceNow Fundamentals Las Vegas!!

We are using this Article for a few different functions

• 1: to introduce yourself and connect with others
• 2: ask questions and get answers
• 3: and anything else you want

Instance Reservation URL: https://clabs.link/snf-may-904

Instance Username: admin

Instance admin password: snf-may-904

Kahoot (Optional): Kahoot.it

PIN: 06781908

[stevenschuler]

Hi, everyone.  My name is Steve Schuler, but my friends call me "Shoe" and I will be your secondary instructor for this SNF class.  I am currently a Senior Technical Trainer for ServiceNow teaching a majority of the ITOM courses including CMDB Fundamentals, Discovery Fundamentals, & Service MappingFundamentals/Implementation.  I have decades in the industry including my last three years as a ServiceNow ITOM Admin for a large state university in the Midwest before joining ServiceNow as an instructor in  2019.   Feel free to reach out if you have questions. 

[LS7]

Some self-paced, on-demand courses on Now Learning for exploring the new User Interface:

Next Experience Unified Navigation Overview (~30 min)

Get Started with the Next Experience User Interface (UI) and Unified Navigation (~5 min)

Get Started with the Now Platform (~14 min)

Get Started with the Now Platform Simulator (~1 hour 45 min)

[LS7]

ServiceNow Fundamentals Certification Resources:

Exam Specifications

Certification FAQ

ServiceNow Certified System Administrator learning path

 

Additional Platform Information Resources:

ServiceNow Foundations videos = 28 videos in the playlist (~3 hours 15 minutes)

ServiceNow Essentials = 13 videos in the playlist (~1 hour 40 minutes)

TechNow episode list = TechNow is the web series for ServiceNow developers and admins on a variety of Now Platform topics. The monthly series covers everything from platform features in the latest release to best practices. Whether you are new to ServiceNow or have years of experience, you’re sure to learn something from the TechNow team. 

Learning Plans on the Developer Portal

ServiceNow Fundamentals Simulator = https://nowlearning.service-now.com/lxp?id=overview&sys_id=81efa5771b1314105b2699f4bd4bcb20&type=cou...

[Vyanca Colon]

Hi there! How can I view the workflow or approval process for a form?

[LS7]

Additional Information Resources

TechNow episode list:  https://community.servicenow.com/community?id=community_blog&sys_id=4d6eaeaddbd0dbc01dcaf3231f961964 

TechNow is the web series for ServiceNow developers and admins on a variety of Now Platform topics. The monthly series covers everything from platform features in the latest release to best practices. Whether you are new to ServiceNow or have years of experience, you’re sure to learn something from the TechNow team. 

Notification Variables:  https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/concept/not...

Creating Reports:  https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/reference/report-types-c...

Database Views:  https://docs.servicenow.com/bundle/paris-platform-administration/page/use/reporting/concept/c_Databa...

[Vyanca Colon]

Under sharing setting options, I am not seeing the option to share with "everyone." Can you advise how the sharing settings be updated in my tenant please?

[stevenschuler]

That depends on what type of "form" you are talking about.  Some workflows in the Workflow Editor are obvious (Incident, Knowledge, etc.).  Some items, such as Catalog Items can have attached "flows" or "workflows" via the "Process Engine" tab within the "Maintain Items" module.  Additionally, you can go to Workflow > Active Contexts list and you will find all running workflows for all the specific tables.

[stevenschuler]

It may have been your "impersonation" setting.  If you had a non-admin user, they would only be able to share with their own group.  Admins are able to share across multiple groups. 

[joshuawalcher]

Are you impersonating someone when you do not see the Everyone option? If not, is the user you are logged in as an admin (i.e. with the security_admin role) in that instance?

[Jay Golt1]

Jay Golt with Clorox, out of Durham NC. Howdy ya'll

[Sterling Stock]

Hey Steve thanks for getting this article started!

[John Sharp]

Good morning, Jay

[stevenschuler]

Howdy, Jay and welcome.  BTW, big fan of the NC BBQ!

[Tonya Wilbur]

How do I correct a misspelling in a new field I just created?

[joshuawalcher]

Several ways to do this, but my fave is to enter [table_name].list in the filter navigator and hit enter, then right-click on any field name in the header of the list and choose Configure -> Table.



From there, find your field and edit it.

[Sam141]

Is there any tool for troubleshooting the ACL on a table? 

[Vyanca Colon]

I'm not a system admin my environment, but I am an HR Admin and I was not impersonating. How can I check the config settings for report sharing? 

[Vyanca Colon]

Hi there! I am not impersonating anyone, I'm logged in as myself. I'm an HR Admin without the System Adm and security admin role. 

[LS7]

Yes, there are several tools to help debug access controls. Take a look at ACL debugging tools in Product Documentation. There is also the document ACL troubleshooting reference that lists common errors and solutions.

[LS7]

Configuration Management Database (CMDB) Fundamentals Learning Path

This Learning Path is comprised of the on demand courses and assessment simulator that will teach you how to implement a successful CMDB, configure rules to prevent duplicates, and populate data from various sources.

CSDM to CMDB Mapping - Product Documentation article

Common Service Data Model (CSDM) resources

CSDM version 4.0 white paper - draft

CSDM videos - from Data Foundations playlist

CSDM: How to get there

Common Service Data Model - Product Documentation

Common Service Data Model (CSDM) 3.0 Fundamentals (on-demand course = 2 hours 30 min)

[joshuawalcher]

Ah, then that makes sense. You would need an additional role to be able to see that option. It's hidden unless you have whatever that role is. It looks like you'll have to use the Groups and Users option.

[LS7]

Knowledge Management Documentation

Knowledge Management Fundamentals on Now Learning (~6 hours = on-demand)

Knowledge Management Implementation on Now Learning (~3 hours 30 min = on-demand)

Workflow Documentation

Virtual Agent Documentation

Virtual Agent Fundamentals on Now Learning (~1 hour 16 min = on-demand)

Virtual Agent Implementation (San Diego) on Now Learning (~2 hours 46 min = on-demand)

Virtual Agent Implementation (Rome) on Now Learning (~2 hours 46 min = on-demand)

[Vyanca Colon]

can you have checklist items in a knowledge article? I'm creating a new hire checklist for our HR knowledge base and wondering if there's a way managers and employees can check off items?

[LS7]

Process Automation Tools

Flow Designer Essentials (~13 hours = on-demand course) - pre-req for the micro-certification

Integration Hub Essentials (~5 hours = on-demand course) - pre-req for the micro-certification

Process Automation Designer documentation 

Intro to Playbooks and Process Automation Designer (~1 hour on-demand course)

Intro to Playbooks and Process Automation Designer - San Diego release (~1 hour on-demand course)

[Notorious BFG]

Hiya @Vyanca Colon - have you looked at Playbooks for something like this where there is a process comprised of several different steps/items/tasks/checklists?

There's actually some great CreatorCon hands on labs this week that might be worth checking out!

Two sides of a process part one: Process Automation Designer

Two sides of a process part two: Playbook Experience

Even if you're not able to grab a space in these labs ahead of time, often times if you wait a few minutes they'll let you into the session, and if that doesn't work, these will be available on NowLearning after K22 is complete.

[LS7]

Great Resources for Future Use:

Product Documentation = https://docs.servicenow.com/

Community - especially the different forums = https://community.servicenow.com/

Now Learning = https://nowlearning.service-now.com/lxp

The Developer Portal = https://developer.servicenow.com/dev.do