- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Session Code: BRE0162
Presenter(s): Sudie, Denise
Company(s): AstraZeneca, AstraZeneca
Abstract:
Join this session to see Astrazeneca's journey from a previously used IT Portal in 2013 to CMS/ServiceNow in 2014, and from Service Portal in 2017 to their continuous 2018/2019 improvement. They'll share how they incorporated knowledge, request, and catalog management (localized for language). They've launched chat and service alerts, and improved ticket logging and chase calls. In late 2018, Astrazeneca piloted their internal Tech Bar solution into the Walk-Up Experience. Their portal is continuously improving, cloned by HR and Finance. Next on their agenda is Virtual Agent, fully translated portal, and integration with Workplace by Facebook.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
