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Session Code: LAB1363
Presenter(s): Nabil, Darius
Company(s): ServiceNow, ServiceNow
Abstract:
Learn how to deliver great end-user experiences for the entire enterprise with 24/7 self-service for employees. We’ll demonstrate how virtual agents are used as an effective way to handle common requests without human intervention and reduce agent workloads to align the most important work. In this lab, you'll explore the 12 out-of-the-box conversations that help speed up work, and learn the easiness of creating conversation flow that's company-specific to your needs.
URL: https://developer.servicenow.com/app.do#!/event/knowledge19/LAB1363
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