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Session Code: BRE1972
Presenter(s): Saskia Roukema
Company(s): Canadian National Railway
Abstract: As Canadian National Railway has embarked on our journey to modernize IT service management with ServiceNow we identified the implementation of a common data foundation as a critical success factor. Going beyond the implementation of just a standard CMDB, we wanted to also include data required for business, portfolio and financial management needs. The new Common Service Data Model (CSDM) was chosen as it was a comprehensive approach. The journey so far has included the defining, evolving and implementation of the CSDM, as well as the adoption and alignment to the Technology Business Management (TBM) framework to define services.
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