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Session Code: CSS0048
Presenter(s): Nicholas
Company(s): Randstad Technologies
Abstract:
There is nothing more transformative than adopting ServiceNow for your organization. Typically, this begins with implementing ITSM, but after the cake has been cut, the incredibly smooth rollout, and the weeks of watching customer satisfaction soar, it's difficult to know where to look for the next big win.
Among the many lessons learned from several years of delivering successful ServiceNow implementations, the most important is to have a clear roadmap that keeps the post-go-live momentum going. With so many powerful options available on the platform, it can be difficult to decide which application to take on next.
Attendees of this session will learn:
What factors influence the ServiceNow roadmap
How to measure success for new applications
Why the right partner will make you self-sufficient
This session is for new and potential customers ready to take the next step beyond ITSM.
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