Last chance to meet with our team of Technical Support experts and Support Account Managers

[Jason Hiebl]

Welcome to Week 6, the final week of Knowledge 2020 Digital Experience. It’s hard to believe that we’re already here.

So, what does this mean for you?

It means that this is your last chance to meet one-on-one with our team of Technical Support experts and Support Account Managers.

Space is limited and filling up quickly. See what we have in store for you and sign-up today!

ONE-ON-ONE INTERACTIONS

30-minute success consultation with a Support Account Manager

Talk directly to a Support Account Manager (SAM) about what you can do daily to keep your solution performing today, tomorrow, and beyond. A SAM can help you prepare for an upcoming upgrade, resolve issues quickly, and ensure you are up-to-date on the latest patches.

Schedule a success consultation today!!

Meet a Technical Support expert in the Genius Lounge

Do you have a question on any of the following topics?

• Customizations
• Domain Separation
• Integrations
• Now Platform
• On-Premises
• Upgrades

If so, schedule a 30-minute 1:1 session with a Technical Support expert to help answer your questions and more.

DEMOS

Now Support portal demo: Learn how to track issues, automate requests, access content and connect with support with Now Support, formerly known as HI.

Now Support mobile demo: See how you can take your support experience on the go. Our new Now Support mobile application gives you the freedom to resolve and track issues, anywhere, anytime. 

Download the app here: Google Play or App Store

PRESENTATIONS

Check out the following presentations this week that can help you get the most out of ServiceNow solutions and support.

Theater Sessions:

• THS1299: Get better performance from your ServiceNow solution
• THS1303: Learn how to maintain and troubleshoot your ServiceNow environment
• THS2956: Understand how to take advantage of Virtual Agent to solve your customer's issues

Breakout Sessions:

• BRE2963: Understand how to take advantage of ServiceNow's customer support portal to get more done
• BRE2964: Learn how to use the new Now Support Mobile Application to help you get work done 24/7

SUCCESS MEETUPS

Learn from your peers and make connections on programs that can help you make an impact within your organization.

ACT5409: Free at Last. Now Support on your mobile
Take your customer support experience with you wherever you go with the Now Support mobile app. Get the freedom to resolve and track issues – anywhere, anytime - and learn what you can do to get the most out of your Now Support mobile experience. 

ACT5405: Learn how to use Knowledge Management to improve your customer experience
Embracing Knowledge Management in your organization can have a tremendous impact on your customer’s experience. In this session, we talk about the people, process, and technology needed to have a successful knowledge management system that is integral to achieving your organization’s goals. 

WHO SHOULD ATTEND?

• Administrators: Get the expertise you need to configure and maintain the Now Platform with confidence.
• Implementers: Become a trusted advisor for deployment, implementation, and integration.
• Service Owners: Become the company expert in automating your manual processes.\
• Business Process Analysts: Become a superstar at improving your company’s services and workflow.