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Session Code: THS1316
Presenter(s): Anand Ahire
Company(s): ServiceNow
Abstract: Join this session to learn how the ServiceNow Cloud Automation team gained full visibility to a heterogeneous tool chain including GitHub and Jenkins and integrated it with ServiceNow IT Service Management. We’ll discuss how we went from islands of automation to system-level optimization. We also eliminated administration work for developers and change teams by automating the change request and authorization process. Benefits include: •Average duration of a release change request reduced from 4 days to 4 hours without increasing risk or reducing quality • Developers remain in their tools and have more time for development • Increased accuracy of audit data and simplified audit reporting
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