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Session Code: CSS0202
Presenter(s): Britt, Dorothy
Company(s): ServiceNow, ServiceNow
Abstract:
You've done it! You own the greatest implementation of ServiceNow that's ever existed! So... why don't your own customers love it as much as you do? In this session, we'll discuss why it's not enough to build the greatest product— you have to actually get people to use it for it to be valuable. At ServiceNow, we know how many of our customers struggle with gaining adoption, gathering buy-in, or increasing usage. Join us to learn about our proven tools to that clear the path to 100% adoption, including a look at our customizable Adoption Toolkit. We’ll discuss how you can get a head start on enabling change and educating your stakeholders while building a community of champions.
We'll provide turn-by-turn directions to help you arrive at your destination regardless of whether you're implementing for the first time, or you've been a customer for years.
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