Session Code: BRE1752
Presenter(s): Jeff To, Bill Pieroni
Company(s): Safekeep, ACORD
Abstract: Practically every insurance executive will cite “customer experience” as a top initiative. However, digitizing user experiences is just “lipstick on a pig.” What good is a beautiful UX when cycle times are not minimized? Digital efforts often fall short due to the disconnect between UX and back office workflows. Join our speakers -- C-level execs from a leading global insurer, an insurance industry standards body, and an insurtech -- for real-world insights. •How do you demystify AI and make data actionable (and compliant) in the context of workflows? • What impact have these digital efforts had on policyholders, agents, underwriters, and claims reps?
