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Session Code: BRE2445
Presenter(s): Julie Breen, Jason Gerst
Company(s): University of Cincinnati, University of CIncinnatiAnkit Khetarpal
Abstract: The Office of Innovative Technology and Learning Design (OITLD) at the University of Cincinnati was tasked with implementing a tracking and reporting process for faculty requests, along with a comprehensive knowledge base. During the session, OITLD will walk you through their planning/design of a customized ServiceNow Portal, a single destination for all things related to tech and teaching best practices. Learn how they transformed course design into an incident structure for effective reporting and gained faculty buy-in that resulted in over 75% usage in the first year.
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