Ability to Hide or Delete Unwanted Comments

[susannicholson]

Hi All

I am hoping someone can help me on my query - we have created a Knowledgebase and it currently allows comments within articles that will be visible to end users viewing the articles.

is there any OOB functionality that we could use to allow any comments deemed inappropriate to be hidden? Alternatively, what deletion or hiding rights does the Knowledgebase owner automatically have, please, and where is this functionality hidden, as I can't seem to see any at all

Any assistance, greatly appreciated

kind regards

Susan

[Pritam6]

Knowledge Article comments and ratings are added into the [kb_feedback] table as individual records.

If the record is deleted, it will remove the comment from appearing against the knowledge article.

I'd recommend restricting who has the ability to delete [kb_feedback] records.

[susannicholson]

Thank you Pritam - we have found the role that allows this and will be adding that to our KBase_writer role so it is restricted as required by my business. In addition, we are looking to customize this so they can only see and delete comments in the specific Kbase that they have access to (so there will be no chance of deleting any other Kbase's comments that are stored in that shared table)

[Pritam6]

Hi Susan, it sounds like you've got this sorted

[Sonu8]

Hey Susan, How did you added the role. Looks like the delete icon in the feedback section is not visible to us.