Save the date Knowledge 2024 will be held May 7-9 in Las Vegas, NV. The Knowledge Call for Content launches January 30, 2024, and the deadline for submissions is on February 13, 2024. Got questions? We have answers! NEW this year – Ask Us Anythin...
When a retired knowledge article is re-published it is not then able to be edited as a normal article. The 'Edit' and subsequent 'Checkout' buttons are not available at all. This has lead to several knowledge articles needing to be removed and replac...
In client script onChange logic if we have changed the Caller name, as Caller field is a reference field in the onChange function the oldValue or the newValue is giving the sys_id of the field not the exact name of the caller, now the name of the Cal...
Hello,I attended Knowledge17 and was able to access the Lab sessions on on demand library but I am unable to see the supporting Lab files like XMLs etc which are needed in order to complete the labs. It would be great if someone could help me with th...
Hey everyone I’ve been exploring different ways to manage training and learning materials in our ServiceNow knowledge base.Sometimes, our teams share SlideShare presentations as part of onboarding or internal documentation, but downloading them for o...
Hi everyone,I’m currently working on an incident and want to create a Knowledge article for it under the IT Knowledge Base. By default, the article is going under the Knowledge base, but I need it to go under IT Knowledge Base instead.What is the bes...
Is there a way to select which attachments are displayed in a Knowledge article. For example only show an MS office file as an attachment vs several picture files that make up the article content. The settings currently displayed seem to be all attac...
"What is the best way to send a notification — including the Problem number and short description — when a Problem is created from an Incident, and should we use a Business Rule, Script Action, or Email Script for this, and in what order should each ...
Save the date Knowledge 2024 will be held May 7-9 in Las Vegas, NV. The Knowledge Call for Content launches January 30, 2024, and the deadline for submissions is on February 13, 2024. Got questions? We have answers! NEW this year – Ask Us Anythin...
Hi All,How i can get free voucher of CSA , I am from Infosys . if any one knows process please help me I want to complete CSA certification RegardsVar**bleep**h
Hi all, I'm currently looking to redesign my company's disaster recovery documents and would appreciate examples of how other organisations structure theirs. Specifically, I'm interested in:Document Organisation:How are they organised within ServiceN...
Hi,I'm currently in the process of re-vamping my company's knowledge articles with the hopes of making them more user and AI friendly. If anyone could share how they format a knowledge article template with these things in mind, it would be appreciat...
Hello ServiceNow Community,I'm preparing for a technical support engineer online assessment for an internship role and would love some guidance. Can anyone share study materials, tips, or experiences that can help me ace this assessment?Specifically,...
Hi everyone, Regarding the Knowledge Article 5 star Rating funciton, is this counting base on the user rating since the article is published? or it will be refreshed every 30 days similar with the view count? Thanks
We have a user defined field ( Reason for Retirement) on the Knowledge article form. Currently we implement an automated script where, whenever the 'Valid to' date of the KB article is breached, and the State is not Outdated, the script marks the Sta...
Hi everyone,I'm currently preparing for the Certified System Administrator (CSA) exam, and I’ve just found out that the exam has transitioned from the Xanadu release to the Yokohama version. I’ve been studying extensively using Xanadu-aligned materia...
