Does Service Now tool has inbuilt capability to send message / files / share content to a users ?

[YASHIK]

Does the service now tool (OOTB) have the capability to Send email message / files to another user without relying on any external email tool like MS Outlook or web based tool like Gmail or Yahoo? If yes can someone show me how it's done.

[Luke Van Epen · Accepted solution]

Yes a few different ways,

have a read through the documentation for:

Email client (sending manually from a ticket): https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/concept...

Notifications (sending automatically from some logic): https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/referen...