Getting message The requested flow operation was prohibited by security rules.

[Cat Scarberry]

Trying to create a Flow Design so when an email comes in an IF statement checks to see if the word classified is in the subject and when it tries to create a request I get The requested flow operation was prohibited by security rules. What does that mean and how do I fix it?

[Muhammad Khan · Accepted solution]

Hi Cat Scarberry,

You might find your solution/workaround in below articles;

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821099

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754165

The common workaround I found in these is that "Either change the flow to run as system" or "Look for the ACLs"

Hopefully, the above articles will help you to resolve your query.