KB article not found in Related Search Results
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-12-2024 01:16 PM - edited 11-12-2024 01:21 PM
I am trying to attach a KB article to an incident. However, when I search the kb article # under Related Search on the Incident form, there are no matching results found. I am able to search and locate it elsewhere though. I've ran the user criteria diagnostics and the problem isn't there. Though I've checked the ACLs, I don't really know what I'm looking for. Could this issue be related to anything else?
0 REPLIES 0