Knowlege artickes

[ektakumari]

Hello all, 

I have a knowledge articles till version 5. 

But I can see knowledge aricles in portal coming duplicate. Only 5 is published rest are retired. But I can see duplicates on portal view. 

[Vivin Verghese]

Hi @ektakumari 

Please find the below thread.

https://www.servicenow.com/community/knowledge-managers/why-are-retired-articles-viewable-on-service...

If my response helped please mark it correct and close the thread.

Regards,

Vivin

[Shreya Wani]

Hi @ektakumari,

This can happen because of Importing knowledge articles into an instance which creates articles with duplicate numbers.

The Knowledge Number field is auto-generated and is incremented every time you create a new article in an instance. The initial value for the Number field is 10,000.

To customize this number:

1. Navigate to System Definition > Number Maintenance.
2. In the Table column, search for and select Knowledge.
3. In the Controls related list, in the Number field, enter a new number.
4. Click Update.

For more information, check out this ServiceNow product doc.

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/refere...

There is also a KB article which is similar as your issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715776

If you feel that I have assisted you in any manner, please mark my comment as helpful/correct.

Thanks,

Shreya