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12-14-2020 09:54 AM
What does the Original Start and End dates refer to? Where is the 'baseline start and end dates' reside? Why not in the planning view?
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12-14-2020 08:25 PM
Where is the 'baseline start and end dates' reside? Why not in the planning view?
Baselines can be viewed in the Planning Console, accessed via the ellipses (upper right), and displayed in grey on the Gantt.
You can also display the Baseline start date, Baseline End date and Baseline variance by using the show or hide columns in Gantt icon (upper left).
Details for the dates can be found in the Baselines related list of the Project.
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What does the Original Start and End dates refer to? Think of Original Start and Original End Date working with Actual dates.
As you see in Task One Planned Start/End and Original Start/End stay in sync while the Project Task is in Pending or Open.
Planned Start = 12/15, Planned End = 12/22; Original Start = 12/15, Original End = 12/22.
Now when someone begins working the task, and the state changes to Work in Progress, and enters an Actual Start date this is when Original and Planned dates begin to change. Below I added Actual Start of 12/10 (a few days before it was planned).
Planned Start = 12/15 (same), but see how Planned End changed to 12/17 (actual plus the duration); Original Start = 12/15, Original End = 12/15 remain unchanged.
Please mark reply as helpful or correct if applicable (I'm working on a badge!). Thanks, Rae Ann

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12-16-2020 11:35 AM
I don't work for ServiceNow so I can't explain their design. However, I explain it in such a way to my clients that Project Managers do not usually update their project plans every day, but instead on a more infrequent basis (e.g., once per week). Defaulting the Actual start date to the day you updated the task would create a false confidence in the date. Defaulting as it does points out you should change it to the actual date. But that is more just to explain it...I see your point.
There is an Idea here. My recommendation is to vote it up and add a comment! ServiceNow does listen to Ideas.
Rae Ann