Some reports in my dashboard not getting displayed even after Moving Dashboard from one PDI to another PDI through 'Unload Dashboard' with the help of Update Sets.

Ashik Suresh1
Tera Contributor

I have created one Dashboard in my PDI. I have added some Reports that I created and also some OOB reports as widgets to my Dashboard. I wanted to migrate that dashboard (to move that dashboard) to Another PDI instance with all of the reports included. I had done the migration by using 'Unload Dashboard' option and captured it with an update set.

I retrieved the update set in my target instance and committed it. The dashboard I created got moved to the target instance with all OOB reports displayed. But the reports created by me in the source instance was not displaying in the target instance. It was showing like (as in the screenshot attached) : 

 

I have used the following 'Product Documentation' and 'KB Article' as reference for moving the dashboard via update set :

Move a dashboard with an update set (servicenow.com)

Deep Copy a Dashboard from one ServiceNow Instance to Another - Support and Troubleshooting 

 

I need to display the Reports which I created in the Source Instance to the Target Instance. Any suggestions would be helpful.

6 REPLIES 6

Yousaf
Giga Sage

Hi Ashik,

One possible reason could be that you haven't published those reports before unloading. Try publishing.

 

Mark correct and helpful if it helps.

 


***Mark Correct or Helpful if it helps.***

Ashik Suresh1
Tera Contributor

As the configurations are done on PDI, 'Publish' option is not available for Reports.

 

Then please check this KB Article if this is related to the issue you are facing.

Moving a dashboard via update set does not carry over all widgets when the dashboard tab is broken


***Mark Correct or Helpful if it helps.***

Nia McCash
Mega Sage
Mega Sage

The Unload dashboard action does not bundle your reports into the update set, so you are missing the reports. You will need to move those to the new instance, either via update set or via exporting each record as XML and importing them into the target instance.