Customer Service Professionals Luncheon

Published on by blaithin

On September 7^th from 11 am to 1 pm, join us for a Customer Service Professionals Luncheon at the Water Grill at South Coast Plaza. Join us to understand three key evolutions in customer service and how your organization stacks up. You will also learn about a disruptive technology that is quickly rising on the Gartner Magic Quadrant for CRM Customer Engagement.

Bob Thompson, author and CEO of CustomerThink Corp, will bring you expert advice on propelling your customers' experience. Enjoy lunch, networking with other like-minded individuals and learn about the evolving strategies for customer service.

Date: Thursday, September 7, 2017

Time: 11:00-1:00 PM

Location: Orange County Water Grill

3300 Bristol Street, Costa Mesa, CA 92626 • (949) 208-7060

RSVP here:

OC Customer Service Event

Agenda

Lunch & Networking	11:00 — 11:45 AM
Special Guest Bob Thompson	11:45 — 12:15 PM
The ServiceNow Customer Service Management Experience	12:15 — 12:35 PM
CoSMoS Customer Maturity Model	12:35 — 12:40 PM
Networking/Dessert	12:40 — 1:00 PM

Space is limited - RSVP by September 1st

About the Speaker

Bob Thompson is a Customer Service Expert and CEO of CustomerThink Corp., an independent research and publishing firm focused on customer-centric business management, and Founder/Editor-in-Chief of CustomerThink.com, the world's largest community dedicated to customer-centric business. Thompson is a speaker, blogger and author of Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies.

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Location: Orange County Water Grill 3300 Bristol Street, Costa Mesa, CA 92626 •

Event has ended

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Start:

Fri, Aug 18, 2017 09:00 PM PDT

End:

Thu, Sep 7, 2017 11:00 PM PDT

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