Dear SNUG Community, On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end workflows. We welcome professionals involved in Sales & Order Management, Field Service, Customer Operations, ServiceNow Admins & Users. Join us on April 14, 10:00–10:45 am to discover in a live demo how: A single ServiceNow data model connects CSM, SOM, and FSM, simplifying integrations and enabling scalable end-to-end workflows. CPQ (Configure, Price, Quote) uses attribute-based rules to prevent invalid configurations and keep pricing within guardrails. SOM manages order capture and decomposition. Field work is dispatched from the same record of truth using contracts and entitlements. Speaker: István Görgei, Head of ServiceNow Strategy & Alliances at Capture Group Language: English Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now: https://events.teams.microsoft.com/event/ecf8b6fb-1bcc-404a-887b-70298dd30308@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb We hope to see you at the webinar.
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