REGISTER NOW — UK Public Services Summit Edinburgh - 9th June

Will T

If you work in public sector in Scotland and want to spend time with people tackling the same challenges, why not join our UK Public Services Summit Edinburgh on 9 June. It's a half-day event bringing together practitioners and leaders to explore what practical AI transformation looks like - discussing workforce enablement to citizen services to resilient IT. Space is limited, so please register as soon as possible here Please note this event is open to end-user organisations only and is not open to partner organisations or consultants wishing to learn.

lizhartley

The next ServiceNow CRM Exchange in-person meeting is taking place in London on Wednesday 8th July at No.11 Cavendish Square. This half day event will bring the ServiceNow CRM community together to connect with and hear from ServiceNow users, specialist partners and topic experts. Whether you're just beginning your CRM journey or looking to deepen your expertise in AI-powered customer engagement, this meet-up is the perfect place to grow your network and your knowledge. Why attend? Learn from real-world customer use cases and CRM success stories Discover how AI-powered workflows are transforming customer engagement and driving sales, service and satisfaction Hear exclusive insights from ServiceNow experts on the AI-led transformation of customer service Network with like minded professionals Register now to secure your place — spaces are limited, so don't miss out. If you are interested in sharing your ServiceNow CRM user journey & experiences at this meet-up, we'd be keen to hear from you — please email Mark Hennessy.

Will T · ‎03-24-2026

The next ServiceNow User Group (SNUG) in-person meeting is taking place in London on Thursday 2nd July at Together 88. This one-day SNUG will bring the ServiceNow community together to connect with and hear from fellow ServiceNow users, sponsor partners and topic experts. Whether you're just starting your ServiceNow journey or looking to deepen your expertise, this meet-up is the perfect place to grow your network and your knowledge. Why attend? Learn from real-world user experiences Get exclusive updates from ServiceNow experts Engage in thought-provoking roundtable discussions Network with like-minded professionals over breaks, lunch, and afternoon drinks Register now to secure your place and stay in touch with the agenda as it builds over the coming weeks. If you are interested in sharing your ServiceNow user journey & experiences at this meet-up, we'd be keen to hear from you — please email Liz Hartley. Also coming up — SNUG Main Meeting in Dublin, 10th June Heading to Dublin before then? Our next half-day SNUG Main Meeting takes place on 10th June at the Guinness Storehouse, Dublin. For more information and to register, click here.

AnettV · ‎03-18-2026

Dear SNUG Community, On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end workflows. We welcome professionals involved in Sales & Order Management, Field Service, Customer Operations, ServiceNow Admins & Users. Join us on April 14, 10:00–10:45 am to discover in a live demo how: A single ServiceNow data model connects CSM, SOM, and FSM, simplifying integrations and enabling scalable end-to-end workflows. CPQ (Configure, Price, Quote) uses attribute-based rules to prevent invalid configurations and keep pricing within guardrails. SOM manages order capture and decomposition. Field work is dispatched from the same record of truth using contracts and entitlements. Speaker: István Görgei, Head of ServiceNow Strategy & Alliances at Capture Group Language: English Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now: https://events.teams.microsoft.com/event/ecf8b6fb-1bcc-404a-887b-70298dd30308@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb We hope to see you at the webinar.

Will T · ‎02-10-2025

If you are a ServiceNow user organisation and keen to learn the latest on our AI value and capabilities, including Agentic AI, then join us on 11 th March in London! From compelling keynotes highlighting the latest thinking & innovations to user stories - including Mears Group, Rolls-Royce and Wavenet – plus valuable breakout sessions, the event will connect ServiceNow specialists and fellow practitioners during one incredible day of learning. Please note this meet-up is for user organisations only, so sorry we cannot accept contacts from partner specialists or consultants looking to improve their knowledge/skills. Register now to secure your space.

Will T

If you work in public sector in Scotland and want to spend time with people tackling the same challenges, why not join our UK Public Services Summit Edinburgh on 9 June. It's a half-day event bringing together practitioners and leaders to explore what practical AI transformation looks like - discussing workforce enablement to citizen services to resilient IT. Space is limited, so please register as soon as possible here Please note this event is open to end-user organisations only and is not open to partner organisations or consultants wishing to learn.

lizhartley

The next ServiceNow CRM Exchange in-person meeting is taking place in London on Wednesday 8th July at No.11 Cavendish Square. This half day event will bring the ServiceNow CRM community together to connect with and hear from ServiceNow users, specialist partners and topic experts. Whether you're just beginning your CRM journey or looking to deepen your expertise in AI-powered customer engagement, this meet-up is the perfect place to grow your network and your knowledge. Why attend? Learn from real-world customer use cases and CRM success stories Discover how AI-powered workflows are transforming customer engagement and driving sales, service and satisfaction Hear exclusive insights from ServiceNow experts on the AI-led transformation of customer service Network with like minded professionals Register now to secure your place — spaces are limited, so don't miss out. If you are interested in sharing your ServiceNow CRM user journey & experiences at this meet-up, we'd be keen to hear from you — please email Mark Hennessy.

Will T · ‎03-24-2026

The next ServiceNow User Group (SNUG) in-person meeting is taking place in London on Thursday 2nd July at Together 88. This one-day SNUG will bring the ServiceNow community together to connect with and hear from fellow ServiceNow users, sponsor partners and topic experts. Whether you're just starting your ServiceNow journey or looking to deepen your expertise, this meet-up is the perfect place to grow your network and your knowledge. Why attend? Learn from real-world user experiences Get exclusive updates from ServiceNow experts Engage in thought-provoking roundtable discussions Network with like-minded professionals over breaks, lunch, and afternoon drinks Register now to secure your place and stay in touch with the agenda as it builds over the coming weeks. If you are interested in sharing your ServiceNow user journey & experiences at this meet-up, we'd be keen to hear from you — please email Liz Hartley. Also coming up — SNUG Main Meeting in Dublin, 10th June Heading to Dublin before then? Our next half-day SNUG Main Meeting takes place on 10th June at the Guinness Storehouse, Dublin. For more information and to register, click here.

AnettV · ‎03-18-2026

Dear SNUG Community, On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end workflows. We welcome professionals involved in Sales & Order Management, Field Service, Customer Operations, ServiceNow Admins & Users. Join us on April 14, 10:00–10:45 am to discover in a live demo how: A single ServiceNow data model connects CSM, SOM, and FSM, simplifying integrations and enabling scalable end-to-end workflows. CPQ (Configure, Price, Quote) uses attribute-based rules to prevent invalid configurations and keep pricing within guardrails. SOM manages order capture and decomposition. Field work is dispatched from the same record of truth using contracts and entitlements. Speaker: István Görgei, Head of ServiceNow Strategy & Alliances at Capture Group Language: English Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now: https://events.teams.microsoft.com/event/ecf8b6fb-1bcc-404a-887b-70298dd30308@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb We hope to see you at the webinar.

Will T · ‎02-10-2025

If you are a ServiceNow user organisation and keen to learn the latest on our AI value and capabilities, including Agentic AI, then join us on 11 th March in London! From compelling keynotes highlighting the latest thinking & innovations to user stories - including Mears Group, Rolls-Royce and Wavenet – plus valuable breakout sessions, the event will connect ServiceNow specialists and fellow practitioners during one incredible day of learning. Please note this meet-up is for user organisations only, so sorry we cannot accept contacts from partner specialists or consultants looking to improve their knowledge/skills. Register now to secure your space.

Group Activity

REGISTER NOW — UK Public Services Summit Edinburgh - 9th June

ServiceNow CRM Exchange in-person meeting, 8th July

REGISTER NOW – SNUG Main Meeting in London on 2nd July

Live Webinar on April 14: Designing a Connected CRM in ServiceNow

REGISTER NOW – ServiceNow Put AI to Work Summit – 11th March in London

London SNUG

Group Activity

REGISTER NOW — UK Public Services Summit Edinburgh - 9th June

ServiceNow CRM Exchange in-person meeting, 8th July

REGISTER NOW – SNUG Main Meeting in London on 2nd July

Live Webinar on April 14: Designing a Connected CRM in ServiceNow

REGISTER NOW – ServiceNow Put AI to Work Summit – 11th March in London