Hello SNUG Members!   We're excited to be hosting the in-person Louisiana SNUG Meeting, on September 17, 2025 at Fulton Alley, 600 Fulton St New Orleans, LA 70130 United States.   We continue to refine the agenda as we get closer to the event date and would like to spotlight as many customers as possible, so if you are interested in participating, please post a message on the Louisiana community site so we discuss your participation at the event.  To learn more about ways to participate, you can view the SNUG Participation Guide.    Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space is limited, so please register today to reserve your spot!   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.       You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.   The optional Pre-SNUG Workshop is Let's Get Autonomous: AI Agents Unleashed!   AGENDA (tentative) | Central Time Optional Pre-SNUG Workshop 9:30am –10am: Workshop Registration 10:00am – 12:00pm: Let’s Get Autonomous: AI Agents Unleashed SNUG 12:00pm – 12:30pm: SNUG Registration, Lunch and Networking​ 12:30pm – 12:40pm: Welcome and Introduction​ 12:40pm – 1:20pm:  SN Session: Gen AI Voice (IVR) – Kelly Rainey​ 1:20pm – 2:00pm: Partner Spotlight: RapDev 2:00pm – 2:30pm: Customer Session: Blue Cross Blue Shield LA​ 2:30pm – 3:00pm: Customer Session: Entergy​ 3:00 – 3:30: Customer Session: Amedisys​ 3:30pm – 4:00pm: SN Session​ 4:00pm – 5:00pm: Bowling/Happy Hour   Get ready to leave energized to make work, work better! Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there! ... View more

Hello SNUG Members!   I am so glad so many of you were able to join us this year for the virtual Holiday SNUG. We had over 1,600 attendees from all over the world! The customer and partner presentations were OUTSTANDING, the performers were incredible, and Chuck singing two holiday songs with the ukulele was the highlight of my holiday season.   Many of you asked for copies of the presentations. CLICK HERE to see the following presentations: Now Assist Workshop Automating Workers Comp with Service Catalog- Memorial Healthcare System  RFID Live Asset Tracking - NFL  Successful AI: Quality Data and Confident Actions – Tanium and AHEAD Gaining Value Through Service Mapping - Erie Insurance  Virtual Agent - Anywhere Real Estate    In addition, you can find all Now Assist Materials HERE. The entire event was recorded and is available HERE ON-DEMAND. It is available for 90 days.   THANK YOU to ALL the presenters and to Chuck Tomasi for co-hosting and sharing his dazzling vocal talents.   For those of you interested in getting talented performers for your company events, you can reach out to FUNNY Business who I have worked with for years providing incredible entertainment for the virtual SNUG events.   Wishing you a safe happy holiday season!   Tracy O’Brien SNUG Program- ServiceNow ... View more

Hello SNUG Members!    The 4th annual virtual Holiday SNUG event is only a few days away and you must be pre-registered to receive the Zoom Webinar login details.   Join me and Chuck Tomasi (back from retirement) to hear from amazing customer presenters and experience special artist performances you don’t want to miss!    Date:    Wed December 4 th Time:    8:00am PST – 1:00pm PST   REGISTER TODAY     Agenda 8:00 – 9:30                        Now Assist Workshop / Welcome  9:30 – 10:00                      Magic Performance – Ben Seidman  10:00 – 10:30                    Automating Workers Comp with Service Catalog- Memorial Healthcare System  10:30 – 11:00                    RFID Live Asset Tracking - NFL  11:00– 11:30                     Tanium Partner Sponsor co-presentation with AHEAD 11:30 – 12:00                    Gaining Value Through Service Mapping - Erie Insurance  12:00 – 12:30                    Virtual Agent - Anywhere Real Estate  12:30 – 1:00                       Mentalists performance- The Evasons  1:00                                      Close     Agenda Highlights:  WORKSHOP The NOW Assist for Service Operations virtual lab experience will delve into the practical applications of Now Assist across Service Operations.   CUSTOMERS Presentations from Memorial Healthcare Systems, the NFL, Erie Insurance Company, and Anywhere Real Estate- one of the largest users of ServiceNow Virtual Agent ENTERTAINMENT  ** Use the RAISE YOUR HAND feature at ANY TIME and we will promote you to participate with our FANTASTIC Entertainers Magician Ben Seidman has guest starred on the original Netflix series Brainchild, appeared on Penn and Teller specials, and has been a resident magician in Las Vegas at Mandalay Bay Casino  Mentalist duo The Evasons have appeared on major networks such as NBC, CBS, CW, Discovery Channel, and Amazon Prime Video. This is one of the most sought-after mentalists acts worldwide – HAVE Dice, Playing Cards, Paper Money on-hand!   Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    Special thanks to our sponsor Tanium.   REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien Global SNUG Program Manager ... View more

Hello SNUG Members!    You are invited to attend the upcoming 4th annual virtual Holiday SNUG event on December 4 th !    Join me and Chuck Tomasi (back from retirement) to hear from amazing customer presenters and experience special artist performances you don’t want to miss!    REGISTER TODAY  *You must register to obtain Zoom login information   Agenda (subject to change):  8:00 – 9:30                        Now Assist Workshop / Welcome  9:30 – 10:00                      Magic Performance – Ben Seidman  10:00 – 10:30                    Automating Workers Comp with Service Catalog- Memorial Healthcare System  10:30 – 11:00                    RFID Live Asset Tracking - NFL  11:00– 11:30                     Tanium Partner Sponsor co-presentation with AHEAD 11:30 – 12:00                    Gaining Value Through Service Mapping - Erie Insurance  12:00 – 12:30                    Virtual Agent - Anywhere Real Estate  12:30 – 1:00                       Mentalists performance- The Evasons  1:00                                    Close     Agenda Highlights:  The NOW Assist for Service Operations virtual lab experience will delve into the practical applications of Now Assist across Service Operations.   Employee Experience: Now Assist for AI Search and Virtual Agent enhances employee engagement   Agent Experience: Hands-on with Chat and Incident Summarization, Incident Resolution, and Knowledge Article Generation for enhanced productivity   Operator Experience: Transform esoteric machine-generated events into actionable insights with analysis, enabling operators to respond with precision and clarity  Customer presentations from Memorial Healthcare Systems, the NFL, Erie Insurance Company, and Anywhere Real Estate- one of the largest users of ServiceNow Virtual Agent   Magician Ben Seidman has guest starred on the original Netflix series Brainchild, appeared on Penn and Teller specials, and has been a resident magician in Las Vegas at Mandalay Bay Casino  Mentalist duo The Evasons have appeared on major networks such as NBC, CBS, CW, Discovery Channel, and Amazon Prime Video. This is one of the most sought-after mentalists acts worldwide   Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    Special thanks to our sponsor Tanium.     REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien Global SNUG Program Manager ... View more

Hello SNUG Members!    REGISTER NOW for the next in-person Louisiana SNUG Meeting on Thursday, October 17th at Fulton Alley in New Orleans!    This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers.     SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.         Join us at the SNUG to:    Get valuable tips and learn best practices     Hear important updates from ServiceNow      Network and collaborate with your peers     You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.   Furthermore, we will have a Now Assist Powered by Gen AI Workshop during the morning session.   Event Details:   Date: Thursday, October 17th, 2024  Time: 9:30 am – 4:00 pm CST (Now Assist for ITSM Powered by Gen AI will start at 9:30)   Location: Fulton Alley New Orleans | 600 Fulton St, New Orleans Sponsor: Brightfin and Thirdera  Registration Page: Click here     Tentative Agenda:    9:30 – 11:30am : Now Assist Powered by Gen AI Workshop 11:30am – 12:30pm: SNUG Registration & Lunch 12:30 – 12:40: Welcome and Intros 12:40 – 1:10: Customer Session: 1:10pm-1:55pm Sponsor: Brightfin & Thirdera 1:55pm-2:00pm: BREAK 2:00pm – 2:30pm Customer Session 2:30pm-3:00pm: ServiceNow Session 3:00pm – 3:15pm Wrap Up & Closing 3:15pm – 5:00pm OPTIONAL: Happy Hour, Networking, & Bowling ... View more