Dear SNUG DE Community,   Our Core Business Workflows team is bringing the EmployeeWorks vision to life across DACH this spring — and our HR Champions Day 2026 is the highlight of the season. 👇    Highlights HR Champions Day 2026: Our flagship HR community event of the year — the perfect setup for you to learn from peers, see EmployeeWorks in action, and connect with an amazing HR Champions network. Strong format and strong agenda. EmployeeWorks Workshops Frankfurt & München: Two regional deep-dives on EmployeeWorks — ideal for HR leaders evaluating their employee service delivery roadmap. Great for HRSD enthusiasts and a clean entry point for you if you are looking to consolidate fragmented HR tooling.  EmployeeWorks Webinar: Low-barrier virtual session — perfect entry point for our workshops. Easy to join! 🗓️ YOUR UPCOMING EMPLOYEE EXPERIENCE EVENTS - REGISTER NOW FOR FREE HR CHAMPIONS DAY 2026 - Di, 19. Mai 👉 REGISTER HERE VIRTUAL — Do., 21. Mai EmployeeWorks Webinar 👉 REGISTER HERE FRANKFURT — Di., 17. Juni ServiceNow EmployeeWorks Workshop 👉 REGISTER HERE MÜNCHEN — Di., 24. Juni ServiceNow EmployeeWorks Workshop 👉 REGISTER HERE   We are very much looking forward to collaborate and work with you! Any questions? Please contact Fabian.Brakelmann@Servicenow.com ... View more

Dear SNUG Community, On April 16th, we will host a free 45-minute webinar introducing how ServiceNow CPQ fits perfectly the Customer Experience strategy by perfectly connecting your Dealer Portals to your fullfilment applications.   In this live webinar, together with our partner and CPQ expert AIWorkflowPro, we introduce the "Dealer Delta" architecture — a high-performance CPQ approach that: Empowers dealers to manage their own local configurations and services Automatically pushes a clean, factory-aligned BOM back to the core Maintains a coherent end-to-end experience across all systems Leverages a best-in-class, AI-powered Configure-Price-Quote engine Built on ServiceNow — and seamlessly integrated into Salesforce or your portal of choice. Join us to explore the future of dealer configuration.     Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now: https://info.servicenow.com/WBR-MA00008045_Webinar-new---Automotive-CPQ_MT00001806_LP.html    #CPQ    ... View more

Dear SNUG Community, On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end workflows.  We welcome professionals involved in Sales & Order Management, Field Service, Customer Operations, ServiceNow Admins & Users.   Join us on April 14, 10:00–10:45 am to discover in a live demo how: A single ServiceNow data model connects CSM, SOM, and FSM, simplifying integrations and enabling scalable end-to-end workflows. CPQ (Configure, Price, Quote) uses attribute-based rules to prevent invalid configurations and keep pricing within guardrails. SOM manages order capture and decomposition. Field work is dispatched from the same record of truth using contracts and entitlements. Speaker: István Görgei, Head of ServiceNow Strategy & Alliances at Capture Group Language: English   Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now: https://events.teams.microsoft.com/event/ecf8b6fb-1bcc-404a-887b-70298dd30308@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb   We hope to see you at the webinar. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more