JumpStart: CSA Pathway was built for professionals who want structured learning, real expert guidance, and a genuine learning community — just delivered in a way that fits around work and life. And when you complete it, you'll be ready to sit the ServiceNow Certified System Administrator (CSA) exam at 50% off the standard price.   Over the past two cohorts, 50 ANZ learners — IT admins, platform managers, consultants, and career-changers — have taken this path. Cohort 3 is now open.   How JumpStart works   Built by Lumify Work in partnership with ServiceNow, JumpStart blends the flexibility of self-paced content with the support structure that makes instructor-led training so effective.   Each week, you work through practical, hands-on content at your own pace — then come together with your cohort for a live one-hour session led by a certified ServiceNow expert. You get your questions answered, your understanding sharpened, and the motivation that comes from learning alongside others.   Five weeks. 2–3 hours per week. You're never on your own.   And at the end of it? You'll be exam-ready — with a discounted CSA voucher waiting for you at just $250 AUD (ex GST). That's half what you'd normally pay.   What you'll be able to do By the end of the program, you'll have hands-on capability to: Configure the ServiceNow interface and key applications Manage users, roles, groups, and access controls Customise tables, forms, and lists for real business needs Support core ITSM processes — Incident, Problem, Change, Service Catalog Build automations using Flow Designer and business rules Create dashboards and reports that drive decisions Complete a real-world capstone project — the kind you can talk to in an interview What's included     📅 Dates 12 June – 20 July 2026 ⏱ Time commitment 2–3 hours per week 💻 Format Self-paced learning + 1 live expert session per week 💰 Program fee $225 AUD (ex GST) 🎯 CSA exam voucher $250 AUD (ex GST) — 50% off standard price, exclusively for JumpStart participants Total investment to learn and certify: $475 AUD (ex GST). For a globally recognised ServiceNow certification, that's exceptional value.   Who is this for?   JumpStart suits you if: You're interested in instructor-led training but can't commit to a multi-day course right now You've tried self-paced learning before but struggled without structure or support You're new to ServiceNow and want a guided, community-based starting point You want to work towards CSA certification without paying full exam price You're a team lead looking to build internal capability without taking your team offline for days at a time No prior ServiceNow experience needed.   How to register Spaces are kept small deliberately — to protect the quality of coaching and the cohort experience. Visit the Lumify Digital Hub Log in or create your Lumify account Find the ServiceNow JumpStart course page and register → Secure your place in Cohort 3 — and your path to CSA certification   ... View more

Whether you're new to the platform or looking to formalise your skills, there's now a better way to build real ServiceNow administration capabilities—without disrupting your work schedule or breaking the budget.   Introducing the ServiceNow Jumpstart: CSA Pathway. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more