Hello SNUG Members!   We’re excited to be hosting the in-person Nashville SNUG Meeting on Thursday, August 21 at the Bridgestone Americas Headquarters.   Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only host one local SNUG event each year. Space is limited, so please register today to reserve your spot. Agenda (subject to change) Time Session Title 10:00 AM – 10:30 AM Workshop Registration 10:30 AM – 12:00 PM Pre-SNUG Workshop: Put AI to Work for ServiceOps with Now Assist and AI Agents 12:00 PM – 12:30 PM SNUG Registration & Lunch 12:30 PM – 12:45 PM Welcome Remarks 12:45 PM – 1:15 PM ServiceNow Session – AI Control Tower Strategy 1:15 PM – 1:45 PM Customer Session featuring Nissan 1:45 PM – 2:00 PM Break 2:00 PM – 2:30 PM Sponsor Session featuring Sigital 2:30 PM – 3:00 PM Customer Session featuring OneOncology 3:00 PM – 4:30 PM Networking Reception at Hilton Nashville (across the street from Bridgestone HQ)   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers. Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. You’ll also have the opportunity to connect with peers during breaks, lunch, and the networking reception.   We will also be offering an optional Pre-SNUG Workshop: Put AI to Work for ServiceOps with Now Assist and AI Agents from 10:30 AM to 12:00 PM. This is a fantastic opportunity to engage in a hands-on session in which you’ll explore how to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents. You’ll gain experience with automatic chat summarization, incident resolution, and knowledge article generation—plus get a look at building agentic skills with the Now Assist Skill Kit and hear our vision and roadmap for ServiceNow AI Agents.   Get ready to leave energized to make work, work better!   Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there! ... View more

Hello everyone, I am Jamie Jenkins with Optum. I manage all of the ServiceNow instances across UnitedHealthcare (development, capability, and engagement).   I am located in Nashville, and was wondering when our next group meetup will be. ... View more

Don’t miss the ServiceNow Put AI to Work Summit Atlanta, happening August 25–26, 2025!    Join us at the Hilton Atlanta on August 26 for a free, action-packed day featuring hands-on demos, real-world success stories, and a preview of what’s coming in the ServiceNow product roadmap. Discover how AI is transforming work and powering innovation across industries.    During the event, you’ll experience  Attend a visionary keynote on the future of ServiceNow and the transformative influence of AI on the industry  Breakout sessions filled with practical insights and success stories  360 Exchanges, interactive, small-group forums where customers and ServiceNow experts share outcomes, challenges, and best practices  Opportunities to network with peers and thought leaders    We’re also offering Learning Labs on August 25, a full day of hands-on workshops led by experts to help you deepen your technical skills and get even more from your ServiceNow investment.    Get ready to exchange ideas with innovators, learn something new, and discover how the world works with ServiceNow. Please let me know if you have any questions about ServiceNow Summit Atlanta.    Register here    Venue: Hilton Atlanta | 255 Courtland St NE, Atlanta, GA, United States  ... View more

We are in the process of planning the next SNUG meeting in Nashville and are looking for a ServiceNow partner to sponsor!  All Specialist, Premier, Elite and Build partners are eligible to sponsor SNUG events.     Here are some of the benefits of sponsoring the SNUG:  30 minutes at the SNUG meeting to present a customer case study or use case   Display area at the registration check-in area to share branded materials or giveaways and to welcome SNUG members  Logo on email invitations and community  Exclusive partner representation at the event    Don’t miss out! Apply to sponsor on the Partner Portal – Marketing > Events > SNUG Events ... View more

Scott Tuck, our SNUG Leader for Nashville, has moved from his role and decided to join the team at ServiceNow! We are now looking for a new SNUG Leader (or Leaders) for Nashville. Please join me in congratulating Scott on his new role - THANK YOU Scott for all you have done to support the SNUG community in Nashville!   SNUG Leaders must be employed by a ServiceNow customer and not employed by a ServiceNow partner.    Here is a snapshot of the role of the SNUG Leader:  Participate in planning calls to ensure events are aligned to the needs of the SNUG community including dates, venues and topics  Help identify customer speakers  Assist in getting hosts, and suggest potential venue locations  Gather broader feedback on the needs of the group  Emcee at meetings if possible  Promote online community involvement by posting questions and blogs to encourage an on-going dialog with community members  The time commitment is roughly 1-2 hours/year for event planning and 6-8 hours attending the event if possible!   The ServiceNow team manages:  Invitations and registrations  Meeting planning and coordination  Venue and catering costs SNUG Leaders play the important role of helping us ensure that members get the most value from attending SNUG meetings and to keep the conversation going by participating in the on-line SNUG community.  The planning and execution of the event is managed by ServiceNow.   SNUG Leaders play an elevated role within the community and receive special recognition at SNUG meetings, on-line, and at Knowledge. If you are attending Knowledge this year and would like to learn more, please stop by the Community area of the Expo to inquire.   I have attached the Customer Participation guide as reference that explains the role further along with best practices for SNUG Leaders.   If you are interested, please send an email to tracy.obrien@servicenow.com or respond to this post in on the community. Please share more about your experience with ServiceNow and why you’re interested in being a SNUG Leader for Nashville.     Tracy O'Brien -ServiceNow ... View more