Are there any planned live events highlighting CSM or FSO ? ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Hi Everyone!  Very soon (the next couple of weeks), I'll be serving as the project lead for WSD implementation at United Talent Agency, and I'm interested in connecting with other folks who have experience in that Workspace - kind of a chance to see how your team has implemented the various applications & customizations, and the reception you received from Workplace Service users as they moved/grew accustomed to the platform. Call it an information exchange! My background - I'm a Support Engineer/Major Incident manager that moonlights as a ServiceNow junior admin (CSA Dec 2024) at my company where my primary focus has been ITSM process improvement. I personally revamped our our entire end-to-end MI/PRB workflow, recruited and trained other techs in SOW, I'm an amateur KB manager, Flow Designer tinkerer, and I'm looking to be a front-liner as UTA adopts more and more applications and moves towards becoming a one-stop unified SNow shop.  If you have the time to spare, I'd love to chat over lunch or coffee, share some experiences, show you around our Nashville UTA office, and get to know the SNow community in Nashville more, especially those with first-hand experience with Workplace Central/WSD. Looking forward to connecting! You can reach me on here or feel free and encouraged to chat with me on LinkedIn ... View more

Hello SNUG Members!   We’re excited to be hosting the in-person Nashville SNUG Meeting on Thursday, August 21 at the Bridgestone Americas Headquarters.   Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only host one local SNUG event each year. Space is limited, so please register today to reserve your spot. Agenda (subject to change) Time Session Title 10:00 AM – 10:30 AM Workshop Registration 10:30 AM – 12:00 PM Pre-SNUG Workshop: Put AI to Work for ServiceOps with Now Assist and AI Agents 12:00 PM – 12:30 PM SNUG Registration & Lunch 12:30 PM – 12:45 PM Welcome Remarks 12:45 PM – 1:15 PM ServiceNow Session – AI Control Tower Strategy 1:15 PM – 1:45 PM Customer Session featuring Nissan 1:45 PM – 2:00 PM Break 2:00 PM – 2:30 PM Sponsor Session featuring Sigital 2:30 PM – 3:00 PM Customer Session featuring OneOncology 3:00 PM – 4:30 PM Networking Reception at Hilton Nashville (across the street from Bridgestone HQ)   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers. Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. You’ll also have the opportunity to connect with peers during breaks, lunch, and the networking reception.   We will also be offering an optional Pre-SNUG Workshop: Put AI to Work for ServiceOps with Now Assist and AI Agents from 10:30 AM to 12:00 PM. This is a fantastic opportunity to engage in a hands-on session in which you’ll explore how to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents. You’ll gain experience with automatic chat summarization, incident resolution, and knowledge article generation—plus get a look at building agentic skills with the Now Assist Skill Kit and hear our vision and roadmap for ServiceNow AI Agents.   Get ready to leave energized to make work, work better!   Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there! ... View more

Hello everyone, I am Jamie Jenkins with Optum. I manage all of the ServiceNow instances across UnitedHealthcare (development, capability, and engagement).   I am located in Nashville, and was wondering when our next group meetup will be. ... View more