Awareness of AI opens the door, but using it in meaningful ways is what brings it to life.    ServiceNow AI Summit Boston is happening March 11, 2026 at the Thomas M. Menino Convention & Exhibition Center.    What to expect:  AI Control Tower keynote + customer panel – See how companies are rethinking operations with AI at the center, with real success stories and actionable takeaways  Breakout sessions – Make your data AI-ready, reimagine CRM, and put autonomous workflows to work across IT, HR, security, and operations  Exchange Roundtables – Get your biggest questions answered through expert-led, peer-to-peer discussions with the ServiceNow community  Want to go deeper? Join us for Learning Labs on March 10, the day prior to the Summit—full-day workshops led by ServiceNow experts. Learning Labs are filling up quickly, so make sure to secure your spot today!    Make this where you put AI to work for you. We'll see you in Boston!     Click here to register  ... View more

I'm looking for someone to mentor me in my ServiceNow journey.  I am currently a Platform Administrator for my company, but this is a brand new role and I need some guidance on how to properly manage the environment and what to look out for.  Right now i'm learning as I go and would like a bit more guidance from a seasoned admin.   I'm located in Providence, RI. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Boston, we can't wait to be back!   ServiceNow AI Summit Boston is happening March 11, 2026 at the Thomas M. Menino Convention & Exhibition Center. Registration is now open for this free event.   AI hype is everywhere, but real results? That's what we're here for. Join us to see the AI Control Tower in action and discover how leading organizations are putting AI to work across the enterprise.   Here's what's in store: Solution-level sessions across Autonomous IT, CRM, Business Operations, Data & Analytics, and Risk & Security 360 Exchanges – collaborative problem-solving with ServiceNow experts and your peers Networking opportunities to connect with innovators and practitioners in the Charlotte region Ready for hands-on learning? Join us for Learning Labs on March 10, the day prior to the Summit – full-day workshops led by ServiceNow experts. Limited spots available for those ready to level up their technical skills.   Get ready to exchange ideas, learn something new, and see how AI delivers real business value. We'll see you in Boston!   Click here to register ... View more

Join us in Boston on March 10-11 for a complimentary 2-day event that turns curiosity into capability through hands-on learning.   Day 1 (Tuesday, March 10): Learning Labs Get hands-on experience, collaborate with experts, and walk away with strategies you can implement immediately.   Day 2 (Wednesday, March 11): AI Summit Join in sessions and conversations on AI-powered solutions and discover how to unify your AI, data, and workflows on a single platform.   The event will help you discover how to make AI a reality to transform your business, unlock new opportunities, and drive meaningful results—and we'll have some fun, too.   Registration opens December 18. We'll share the link here once it's live. ... View more