Hello everyone,   My name is Steve Emerson, and I am a Director of ITOM Outbound Product Management. I am reaching out to personally invite you and your colleagues to our two upcoming workshops in Boston, focusing on ITOM Visibility and our Cloud Solutions. During these one-day workshops, you will hear directly from the ITOM Product Management team and can expect to walk away with improved skills and knowledge to help you realize value faster to achieve your organization’s goals. These workshops afford excellent networking opportunities with peers from other organizations across different industries and with ServiceNow product experts.   Where: RapDev HQ, 419 Boylston St, 8th floor, Boston, MA 02116   ITOM Visibility – Tuesday, July, 23, 8:30 AM to 4:30 PM Presented by: Steve Emerson and Mark Rusinski   Register here to claim your spot in the ITOM Visibility Workshop. Learn how to use ServiceNow’s ITOM Visibility solutions to achieve complete visibility across your on-premises, cloud, and containerized resources.   ITOM Visibility Workshop topics covered Include: ITOM Visibility Overview / What’s New? Discovery Leading Practices Service Mapping Overview and Hands-on lab Certificate Inventory and Management Overview and Hands-on lab Customer Showcase / Customer Story sharing Ask the Experts ITOM Visibility Roadmap (what’s coming?) Who should attend the ITOM Visibility Workshop? IT Operations leaders Discovery, Service Mapping, and CMDB Administrators Security teams Application architects Cloud Infrastructure teams PKI teams Cloud Acceleration Workshop – Wednesday, July, 24, 8:30 AM to 4:30 PM Presented by: Steve Emerson and Mark Rusinski   Register here to claim your spot in the Cloud Acceleration Workshop. Learn how to use ServiceNow’s Cloud solutions to accelerate Cloud adoption while maintaining compliance standards and cost transparency.   Cloud Acceleration Workshop topics covered Include: ServiceNow Cloud Solutions Overview Cloud Visibility Leading Practices & Hands-on Lab Cloud Automation Overview & Hands-on lab Cloud Cost Management Overview Customer Showcase / Customer Story sharing ServiceNow Cloud Solutions Roadmap (what’s coming?) Who should attend the Cloud Acceleration Workshop? Cloud Infrastructure teams Cloud architects Cloud Center of Excellence (CCoE) Cloud Financial Operations Cloud Operations Cloud Regulatory and Compliance  We hope to see you there!   ... View more

Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

Awareness of AI opens the door, but using it in meaningful ways is what brings it to life.    ServiceNow AI Summit Boston is happening March 11, 2026 at the Thomas M. Menino Convention & Exhibition Center.    What to expect:  AI Control Tower keynote + customer panel – See how companies are rethinking operations with AI at the center, with real success stories and actionable takeaways  Breakout sessions – Make your data AI-ready, reimagine CRM, and put autonomous workflows to work across IT, HR, security, and operations  Exchange Roundtables – Get your biggest questions answered through expert-led, peer-to-peer discussions with the ServiceNow community  Want to go deeper? Join us for Learning Labs on March 10, the day prior to the Summit—full-day workshops led by ServiceNow experts. Learning Labs are filling up quickly, so make sure to secure your spot today!    Make this where you put AI to work for you. We'll see you in Boston!     Click here to register  ... View more

I'm looking for someone to mentor me in my ServiceNow journey.  I am currently a Platform Administrator for my company, but this is a brand new role and I need some guidance on how to properly manage the environment and what to look out for.  Right now i'm learning as I go and would like a bit more guidance from a seasoned admin.   I'm located in Providence, RI. ... View more