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New England SNUG
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Forum Posts
Managing ITIL User (Fulfiller) Licensing
We have been looking to solve an economic problem: maximize utility given scarce resources. In our case the utility is effective and efficient fulfiller license allocation, the scarce resources are fulfiller licenses. In short, we need a way to d...
ServiceNow and MCP - creating skills for MCP
Hello SNUG group, Are there any teams out there that's implementing MCP for ServiceNow with Claude? We're starting to look at it and would love to understand how this is being approached by others. Are you creating all custom skills for reading and s...
Mentorship Request
I'm looking for someone to mentor me in my ServiceNow journey. I am currently a Platform Administrator for my company, but this is a brand new role and I need some guidance on how to properly manage the environment and what to look out for. Right n...
Visual Task Boards permissions
We have a visual Task Board that one of our teams is using. They have all of their projects listed and then assigned to. The manager of the team likes to see all the projects and who they are assigned, however, the members of his team would like to...
