Register today for the virtual Holiday SNUG event!

tracyo_brien

Hello SNUG Members, Save the date for the biggest SNUG of the year. On Tuesday, December 8, 2026, we’re bringing the community together for the 6th Annual Virtual Holiday SNUG, hosted by SNUG Program Lead Tracy O’Brien and Lauren McManamon, Senior Developer Advocate. The day opens with a live ServiceNow workshop, Laying the Data Foundations for Autonomous IT, followed by best-practice customer presentations from Canada Life, UNC Health, AIT Worldwide Logistics, and the U.S. Department of the Air Force. Then close out the morning with a live performance from mentalist and mind reader Mark Toland. Agenda (Pacific Time, subject to change) 8:00 – 9:15 a.m. ServiceNow: Laying the Data Foundations for Autonomous IT 9:15 – 9:30 a.m. Welcome from Tracy O’Brien and Lauren McManamon 9:30 – 10:00 a.m. Canada Life: Operations Asked, Platforms Built, Together We Improved 10:00 – 10:30 a.m. UNC Health: Employee Center Pro, Rethinking the HR Portal Experience 10:30 – 11:00 a.m. U.S. Department of the Air Force / Metrostar: Domain Separation 11:00 – 11:30 a.m. AIT Worldwide Logistics: The Road from Demand to Delivery 11:30 a.m. – 12:00 p.m. Mentalist and Magician Performance with Mark Toland Reserve your seat now. Pre-registration is required to receive the Zoom webinar login details. Register for the Holiday SNUG Regards, Tracy O’Brien SNUG Program Lead

HardikJ

Kia ora Whānau, Just wondering if there are any SNUG groups planned or running in the Tauranga or Rotorua regions? I'd appreciate it if you could share any upcoming sessions or relevant details. Thanks in advance!

craigwall · ‎07-04-2024

The following portals built and hosted on ServiceNow are some great examples of what can be achieved in the citizen or consumer services space. Might provide some inspiration for you all. I have highlighted my favourites in bold. Organisation Type Link CERN Service Portal https://cern.service-now.com/service-portal Bank of Thailand Portal - Citizen Facing Services https://services.bot.or.th/cpm?lang=th Red Fiber Portal - Consumer https://www.redfiber.com/csp NSW Health Engage Health Portal - Citizen Facing https://nswhealth.service-now.com/engage Australian Government Portal - BuyICT (Procurement) https://www.buyict.gov.au/sp Montana Departments of Environmental Quality Services related to environment (Water, Waste Management, etc) https://montana.servicenowservices.com/deq Montana Benefits Portal Citizen Benefits https://my.mo.gov/fsdbenefits South Dakota State of Historical Society Citizen Services https://www.sd.gov/history South Dakota Service Desk Citizen IT and Services Portal https://www.sd.gov/bit Made in Montana Business Registration Portal https://montana.servicenowservices.com/mim Montana Grants and Loans Grants and Loans Portal https://montana.servicenowservices.com/mtgl Atlanta 311 Services Portal - Citizen Facing Services https://www.atl311.com/311 Department of Defence (AMS) Portal - Grant Management/Application https://www.smartscholarship.org/smart City of Santa Monica Portal - Smart City Services https://www.santamonica.gov/ South Dakota citizen services Citizen services of all types https://www.sd.gov/cs?id=online_services

craigwall

Popping a SNUG get together in the calendar for Nov to wrap up the year. Agenda This session will cover: Review of the latest enhancements to the Build Agent, SDK and Autonomous Engineer following the previous workshop series Brazil release: key features and what’s changed Your topics (bring challenges, wins, or ideas you want to discuss) Networking drinks and nibbles No need to RSVP, but a like or comment on this notice will help us est numbers if you are planning to attend. Thanks.

craigwall

Popping a SNUG get together in the calendar for Nov to wrap up the year. Agenda This session will cover: Review of the latest enhancements to the Build Agent, SDK and Autonomous Engineer following the previous workshop series Brazil release: key features and what’s changed Your topics (bring challenges, wins, or ideas you want to discuss) Networking drinks and nibbles No need to RSVP, but a like or comment on this notice will help us est numbers if you are planning to attend. Thanks.

tracyo_brien

Hello SNUG Members, Save the date for the biggest SNUG of the year. On Tuesday, December 8, 2026, we’re bringing the community together for the 6th Annual Virtual Holiday SNUG, hosted by SNUG Program Lead Tracy O’Brien and Lauren McManamon, Senior Developer Advocate. The day opens with a live ServiceNow workshop, Laying the Data Foundations for Autonomous IT, followed by best-practice customer presentations from Canada Life, UNC Health, AIT Worldwide Logistics, and the U.S. Department of the Air Force. Then close out the morning with a live performance from mentalist and mind reader Mark Toland. Agenda (Pacific Time, subject to change) 8:00 – 9:15 a.m. ServiceNow: Laying the Data Foundations for Autonomous IT 9:15 – 9:30 a.m. Welcome from Tracy O’Brien and Lauren McManamon 9:30 – 10:00 a.m. Canada Life: Operations Asked, Platforms Built, Together We Improved 10:00 – 10:30 a.m. UNC Health: Employee Center Pro, Rethinking the HR Portal Experience 10:30 – 11:00 a.m. U.S. Department of the Air Force / Metrostar: Domain Separation 11:00 – 11:30 a.m. AIT Worldwide Logistics: The Road from Demand to Delivery 11:30 a.m. – 12:00 p.m. Mentalist and Magician Performance with Mark Toland Reserve your seat now. Pre-registration is required to receive the Zoom webinar login details. Register for the Holiday SNUG Regards, Tracy O’Brien SNUG Program Lead

HardikJ

Kia ora Whānau, Just wondering if there are any SNUG groups planned or running in the Tauranga or Rotorua regions? I'd appreciate it if you could share any upcoming sessions or relevant details. Thanks in advance!

craigwall · ‎07-04-2024

The following portals built and hosted on ServiceNow are some great examples of what can be achieved in the citizen or consumer services space. Might provide some inspiration for you all. I have highlighted my favourites in bold. Organisation Type Link CERN Service Portal https://cern.service-now.com/service-portal Bank of Thailand Portal - Citizen Facing Services https://services.bot.or.th/cpm?lang=th Red Fiber Portal - Consumer https://www.redfiber.com/csp NSW Health Engage Health Portal - Citizen Facing https://nswhealth.service-now.com/engage Australian Government Portal - BuyICT (Procurement) https://www.buyict.gov.au/sp Montana Departments of Environmental Quality Services related to environment (Water, Waste Management, etc) https://montana.servicenowservices.com/deq Montana Benefits Portal Citizen Benefits https://my.mo.gov/fsdbenefits South Dakota State of Historical Society Citizen Services https://www.sd.gov/history South Dakota Service Desk Citizen IT and Services Portal https://www.sd.gov/bit Made in Montana Business Registration Portal https://montana.servicenowservices.com/mim Montana Grants and Loans Grants and Loans Portal https://montana.servicenowservices.com/mtgl Atlanta 311 Services Portal - Citizen Facing Services https://www.atl311.com/311 Department of Defence (AMS) Portal - Grant Management/Application https://www.smartscholarship.org/smart City of Santa Monica Portal - Smart City Services https://www.santamonica.gov/ South Dakota citizen services Citizen services of all types https://www.sd.gov/cs?id=online_services

craigwall

Popping a SNUG get together in the calendar for Nov to wrap up the year. Agenda This session will cover: Review of the latest enhancements to the Build Agent, SDK and Autonomous Engineer following the previous workshop series Brazil release: key features and what’s changed Your topics (bring challenges, wins, or ideas you want to discuss) Networking drinks and nibbles No need to RSVP, but a like or comment on this notice will help us est numbers if you are planning to attend. Thanks.

craigwall

Popping a SNUG get together in the calendar for Nov to wrap up the year. Agenda This session will cover: Review of the latest enhancements to the Build Agent, SDK and Autonomous Engineer following the previous workshop series Brazil release: key features and what’s changed Your topics (bring challenges, wins, or ideas you want to discuss) Networking drinks and nibbles No need to RSVP, but a like or comment on this notice will help us est numbers if you are planning to attend. Thanks.

Group Activity

Register today for the virtual Holiday SNUG event!

SNUG Group Sessions – Tauranga / Rotorua (December 2026)

Public facing portals you can browse

Auckland SNUG November 2026

Wellington SNUG November 2026

New Zealand SNUG

Group Activity

Register today for the virtual Holiday SNUG event!

SNUG Group Sessions – Tauranga / Rotorua (December 2026)

Public facing portals you can browse

Auckland SNUG November 2026

Wellington SNUG November 2026