The following portals built and hosted on ServiceNow are some great examples of what can be achieved in the citizen or consumer services space. Might provide some inspiration for you all. I have highlighted my favourites in bold.   Organisation Type Link CERN Service Portal https://cern.service-now.com/service-portal Bank of Thailand Portal - Citizen Facing Services https://services.bot.or.th/cpm?lang=th Red Fiber Portal - Consumer https://www.redfiber.com/csp NSW Health Engage Health Portal - Citizen Facing https://nswhealth.service-now.com/engage Australian Government Portal - BuyICT (Procurement) https://www.buyict.gov.au/sp Montana Departments of Environmental Quality Services related to environment (Water, Waste Management, etc) https://montana.servicenowservices.com/deq Montana Benefits Portal Citizen Benefits https://my.mo.gov/fsdbenefits South Dakota State of Historical Society Citizen Services https://www.sd.gov/history South Dakota Service Desk Citizen IT and Services Portal https://www.sd.gov/bit Made in Montana Business Registration Portal https://montana.servicenowservices.com/mim Montana Grants and Loans Grants and Loans Portal https://montana.servicenowservices.com/mtgl Atlanta 311 Services Portal - Citizen Facing Services https://www.atl311.com/311 Department of Defence (AMS) Portal - Grant Management/Application https://www.smartscholarship.org/smart City of Santa Monica Portal - Smart City Services https://www.santamonica.gov/ South Dakota citizen services Citizen services of all types https://www.sd.gov/cs?id=online_services ... View more

Whether you're already on Impact Guided or just heard about it for the first time, these articles will help you get more out of ServiceNow. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hi All Great end of year SNUG 2024 sessions across Auckland, Wellington and Christchurch. Massive thank you to our customer presenters Ngai Tahu, Foodstuffs South Island and Westpac.  We really want these sessions to be by our customers and for our customers, and really enjoyed watching the idea sharing, lesson learnt, collaboration and connection everyone is making.  Roll on 2025 with the aim of them being all customer presentation orientated!  Will have to give a shout out to the Christchurch SNUG this year which was completely presented by customers! As promised please find a recording of the slide-deck Platform Analytics I have also attached the slides in PDF format due to size issues. Please remember that timeline, you can opt in from Washington, or as you upgrade to Xanadu and Yokohama but when you get to Zurich it will be automatic.  Maybe in the upcoming SNUGS a customer can present their migration journey, what was good what was bad, and share with other customers. Kind Regards Stewart (stewart.ship@servicenow.com) ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more