Much like maintaining a vehicle, regular maintenance is essential for keeping your ServiceNow instance running smoothly. This involves proactive tasks like: Regular updates and upgrades: Ensuring you have the latest features and security patches. Performance tuning: Optimising your instance for speed and efficiency. Data management: Keeping your data organised and clean. While ServiceNow monitors the hardware, it's crucial to maintain your environment to prevent performance issues, upgrade difficulties, and deployment problems.   Attached is the ServiceNow Instance Maintenance presentation from our November SNUGs. Note that the provided information is a general guide, and you might already have your own manual or automated processes in place. ... View more

Hi there, Confirming SNUG meeting in Auckland on the 12th June.  As always, looking for any volunteers who are interested to share with the community (please contact your Solution Consultant) Venue: Spaces, Level 17, PWC Tower Agenda: Highlights of Knowledge 2025 announcements     RSVP to stewart.ship@servicenow.com    Thanks   ... View more

Hi there, Confirming SNUG meeting in Christchurch on the 10th June.  As always, looking for any volunteers who are interested to share with the community (please contact your Solution Consultant) Venue: Foodstuffs South Island HQ Agenda: Foodstuffs South Island | CMDB and ITSM Journey. Foodstuffs South Island will discuss how they defined their objectives, what decisions they made, what challenges they encountered and what learnings they took out their CMDB project and their ITSM Portal project. Highlights of Knowledge 2025 announcements   RSVP to shaun.allbon@servicenow.com    Thanks     ... View more

Hi there, Confirming SNUG meeting in Wellington on the 11th June.  As always, looking for any volunteers who are interested to share with the community (please contact your Solution Consultant) Generator, Warring Taylor Street. Agenda: Highlights of Knowledge 2025 announcements TBC   RSVP to david.pirie@servicenow.com    Thanks   ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more