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New Zealand SNUG

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Group Activity

SNUG Wellington

Kia ora Whanau,   Are there any SNUG groups in Wellington Region happening in 2026? Please let me know. ... View more
jasonyoung
By Tera ContributorNew Zealand SNUG Sunday
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Christchurch SNUG April 2026

ServiceNow User Group (SNUG), Christchurch, Hosted by Deloitte, Tuesday, 28 April | 4:00 PM – 5:30 PM | Networking drinks to follow   Join the ServiceNow User Group in Christchurch for an afternoon session focused on AI in enterprise operations, hosted by Deloitte at their Cambridge Terrace office in Christchurch Central City. This is an in-person event. The centrepiece of the session is a fireside chat with the team at Ravensdown, who will share their experience implementing and using ServiceNow AI Control Tower, including what drove their adoption, how it's being used in practice, and what they've learned along the way. Whether you're exploring AI Control Tower or already on the path, this is a practical peer conversation worth attending. Also the ServiceNow Australia Release: Major highlights. A quick preview of the major highlights from the upcoming Australia release, covering AI moving from assistance to execution with new agentic capabilities, a modern unified analytics experience, and expanded governance across cloud and operational technology.   The formal session runs from 4:00 - 5:00 PM, followed by networking drinks with a finish at 5:30 PM   Please comment below if you intend to come along. ... View more
craigwall
By ServiceNow EmployeeServiceNow EmployeeNew Zealand SNUG 3 weeks ago
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Auckland SNUG April 2026

ServiceNow User Group (SNUG), Auckland, Hosted by ServiceNow, Thursday, 30 April | 4:00 PM – 5:30 PM | including networking drinks   Join the ServiceNow User Group in Auckland for an in-person session hosted by ServiceNow at Spaces Commercial Bay, Level 17, Customs Street West, Auckland CBD. The agenda includes two sessions: Tuatahi First Fibre: Automating internet to your home A presentation from Tuatahi First Fibre on how they're using Sales and Order Management in ServiceNow to automate the end-to-end process of delivering fibre internet to homes across New Zealand. ServiceNow Australia Release: Major highlights. A quick preview of the major highlights from the upcoming Australia release, covering AI moving from assistance to execution with new agentic capabilities, a modern unified analytics experience, and expanded governance across cloud and operational technology.   The session runs from 4:00 PM to 5:30 PM, including networking drinks.   Please comment below if you intend to come along so we have an idea of numbers. ... View more
craigwall
By ServiceNow EmployeeServiceNow EmployeeNew Zealand SNUG 3 weeks ago
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Australia Release Highlights and Full Deck

Great event in Auckland and Christchurch thanks to all the attendees, and special thanks to Tuatahi First Fibre and Ravensdown for their awesome stories and showcases.  Just attaching a PDF of the Australia Release deck, this has my summarised view and top 5 that i ran through on the days, and then the full release deck as well.  Have a great weekend, and looking forward to the next events! ... View more
sship
By ServiceNow EmployeeServiceNow EmployeeNew Zealand SNUG a week ago
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NZ SNUGS - Customer-led. Community-driven. Your stories, your stage.

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sship
By ServiceNow EmployeeServiceNow EmployeeNew Zealand SNUG a week ago
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Upcoming event

Christchurch SNUG April 2026

ServiceNow User Group (SNUG), Christchurch, Hosted by Deloitte, Tuesday, 28 April | 4:00 PM – 5:30 PM | Networking drinks to follow   Join the ServiceNow User Group in Christchurch for an afternoon session focused on AI in enterprise operations, host...

  • Event
  • In Person
  • Meetup

Auckland SNUG April 2026

ServiceNow User Group (SNUG), Auckland, Hosted by ServiceNow, Thursday, 30 April | 4:00 PM – 5:30 PM | including networking drinks   Join the ServiceNow User Group in Auckland for an in-person session hosted by ServiceNow at Spaces Commercial Bay, Le...

  • Event
  • In Person
  • Meetup

Australia Release Highlights and Full Deck

Great event in Auckland and Christchurch thanks to all the attendees, and special thanks to Tuatahi First Fibre and Ravensdown for their awesome stories and showcases.  Just attaching a PDF of the Australia Release deck, this has my summarised view a...

  • Article
  • Australia Release Highlights and Full Deck

CONFIRMED - Wellington SNUG May 2026

Placeholder.    We will go ahead with this SNUG meeting but are still open to having input from a customer. Please reply below if you would like to share your experience, project, knowledge, with the Wellington ServiceNow Community.   We'll get in to...

  • Event
  • In Person
  • Meetup

Public facing portals you can browse

The following portals built and hosted on ServiceNow are some great examples of what can be achieved in the citizen or consumer services space. Might provide some inspiration for you all. I have highlighted my favourites in bold.   Organisation Typ...

  • Article
  • Customer Service Management
  • PSDS
  • Service Portal

Want to Learn more about Impact Guided?

Hello NZ SNUG members!   What a week! Following on from the NZ Summits -- whether you're already on Impact Guided or just heard about it for the first time, these articles will help you get more out of ServiceNow.   How to Get the Most Out of Impact ...

  • Article
  • Impact Guided
  • ServiceNow Impact

2025 Holiday SNUG recording available!

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution...

  • Article

ServiceNow Instance Maintenance

Much like maintaining a vehicle, regular maintenance is essential for keeping your ServiceNow instance running smoothly. This involves proactive tasks like: Regular updates and upgrades: Ensuring you have the latest features and security patches.Perf...

  • Article

Register today for the 5th annual Holiday SNUG virtual event!

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentali...

  • Event
  • Virtual

Register for in-person AI-powered CMDB and ZeroOps workshops across AKL, WLG & CHC

Hi all,   Confirming the upcoming AI-powered #CMDB and ZeroOps workshops across Auckland, Wellington and Christchurch next week starting Monday 29th September 2025.   We’re excited to invite you to join our upcoming AI-powered CMDB and ZeroOps worksh...

  • Question
  • auckland
  • christchurch
  • CMDB
  • hands-on lab
  • ITOM
  • wellington
  • workshop
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Group Information
New Zealand SNUG

New Zealand SNUG

SNUG members can accelerate value realization and customer success through ongoing engagement, education, and experience sharing.
393 members
Open group
Created 09-02-2022
Members (393)
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