Maximize the value of your ServiceNow investments by bringing together Enterprise Architecture (EA), IT Asset Management (ITAM), and Strategic Portfolio Management (SPM).   This interactive workshop will show how integrating these disciplines creates a unified view of your technology landscape—enabling smarter decision-making, faster time to value, and better alignment with strategic goals.   What to Expect: Comprehensive Overview -  Understand how connecting EA, ITAM, and SPM provides a clear view of assets, supports better planning, and improves decision-making across teams. Get a preview of the product roadmap, including how AI is shaping what's next. IT Asset Management – Huge ROI but can be overwhelming. See how ServiceNow aggregates and normalizes hardware, software, and cloud resources from siloed systems—helping you quickly identify key assets, align with C-level goals, and support stakeholder outcomes. Enterprise Architecture – Learn how EA leverages ServiceNow’s platform approach to utilize SAM/HAM/ITOM/ITSM data to enhance decision making across your business application portfolios. Strategic Portfolio Management – Gain insights into SPM’s value, end to end demo of SPM’s connected capabilities, new features, and implementation best practices. Whether you’re just getting started or looking to deepen your current deployment, this session will equip you with the insights to deliver greater impact from your technology investments.   REGISTER ... View more

Hello,  My organisation has been considering Service Now to replace Cherwell which is owned by Ivanti. I work out of Edmonton,Alberta. If anyone whose organisation currently uses SN wants to give me some feedback on user friendliness and support of SN, it will be much appreciated. Any thoughts on the transition will also be helpful. Thanks, Swathi ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

AI, especially ServiceNow AI, is evolving rapidly, bringing exciting opportunities—but we know it can be challenging to keep up with the latest advancements and benefits. We're here to help you navigate this fast-moving space with clarity and confidence.   Join our three-part webinar series designed to help you understand the fundamentals of ServiceNow AI, explore practical applications, and dive deep into real-world use cases. Whether you're new to AI or looking to refine your knowledge, these sessions will equip you with the insights needed to understand and adopt AI within the ServiceNow platform.   April 16th – AI Foundations: Understanding ServiceNow AI ServiceNow’s journey with AI AI definitions and key concepts Understanding the differences between AI Agents/Agentic, workflows, and chatbots   April 30th – AI in Action: ServiceNow AI in Your Organization Understanding AI learning processes and adaptation Comprehensive review of agentic AI and AI Agent capabilities Live demo of common use cases leveraging AI Agents   May 14th – AI Adoption: Getting Started with ServiceNow AI 3 pillars to getting started with ServiceNow AI Practical steps to implement and adopt AI Key considerations for data quality, governance, and security   The sessions take place on Wednesdays at 10:30 AM MT—register here to join us.  We’ll be gathering feedback along the way to ensure the sessions evolve to meet your needs. ... View more

REGISTER for the ServiceNow Put AI to Work Summit Calgary at the Calgary TELUS Convention Centre on March 10th - 11th, 2025.  Bus transportation from Edmonton will be available on March 11th. Join us for 2-days of discovering how purpose-built AI solutions are transforming businesses—driving rapid results and infusing intelligence into every aspect of your operations. Immerse yourself in an unforgettable day of learning, featuring: Learning Labs to get hands-on with ServiceNow Inspiring keynote showcasing the latest in GenAI innovations. Customer success stories demonstrating real-world impact. Interactive breakout sessions designed to deepen your expertise. REGISTER   ServiceNow Summit Super-Connector Challenge Invite your colleagues to join the Vancouver Summit and earn ServiceNow swag and a chance to win a lunch for your team!  Turn your networking power into rewards by signing up for the ServiceNow Summit Super-Connector Challenge. Learn More Here. Looking forward to seeing you all there! ... View more