Hi all,   Confirming the upcoming AI-powered #CMDB and ZeroOps workshops across Auckland, Wellington and Christchurch next week starting Monday 29th September 2025.   We’re excited to invite you to join our upcoming AI-powered CMDB and ZeroOps workshops across New Zealand. These hands-on sessions are designed to help you unlock the full value of your data, improve resilience, and see how AI can transform IT operations. Please register as spots are limited.    CMDB Data Foundations Workshop Gain practical skills and insights to unlock the value of your data. In this interactive session you’ll: Understand why CMDB and Data Foundations are critical to business transformation Explore simple approaches to data governance and lifecycle management Get hands-on with CMDB Health Dashboard & Data Manager See real-world scenarios driving efficiency, risk reduction, and audit readiness Discuss how to apply these learnings directly in your environment ZeroOps Workshop Discover how AI-driven workflows can transform IT operations and accelerate response. In this session you’ll: Learn how ZeroOps drives resilience and operational excellence Get hands-on with CMDB modelling, change risk, AIOps, and incident automation Explore how predictive intelligence reduces outages and manual effort See how AI helps agents and optimises lifecycle governance Discuss how to move towards zero outages, zero breaches, and zero manual effort     📍 Auckland - Datacom Level 1, Room Tautoru, Level 1, Room Tautoru, 58 Gaunt Street, Auckland Central, Auckland 1010 Auckland - Monday 29 Sept, 8:30-12.30 - CMDB Data Foundation Workshop 👉Register Here: 👉 https://lnkd.in/gJsF-mH4 Auckland - Tuesday 30 Sept, 8:30-12:30 - ZeroOps Hands-On Lab 👉 Register Here: 👉 https://lnkd.in/g_CfMwfm 📍 Wellington - Datacom L11, 55 Featherston Street, Pipitea, Wellington 6011 Wellington - Wednesday 1 Oct, 8:30 - 12:30 - CMDB Data Foundation Workshop 👉 Register Here: 👉 https://lnkd.in/gbsEVnnY Wellington - Thursday 2 Oct, 8:30 - 12:30 - ZeroOps Hands-On Lab 👉 Register Here: 👉 https://lnkd.in/gQaR76Pm 📍 Christchurch - Deloitte 151 Cambridge Terrace, Christchurch Central City, Christchurch 8013 Christchurch - Friday 3 Oct, 9:00–15:00 - CMDB Workshop + ZeroOps Lab 👉 Register Here: 👉 https://lnkd.in/g7JWQARk ... View more

Hi all,   *LOCATIONS TO BE CONFIRMED*    We’re excited to invite you to join our upcoming AI-powered CMDB and ZeroOps workshops across New Zealand. These hands-on sessions are designed to help you unlock the full value of your data, improve resilience, and see how AI can transform IT operations.   Each session will have limited spaces, so please register early to secure your spot. We’ll share the registration link shortly. In the meantime, I’ll send you a placeholder calendar invite for your awareness, which you can also forward to those you’d like to nominate to attend.   Auckland 29 Sept, 8:30–12:30 - CMDB Data Foundation Workshop 30 Sept, 8:30–12:30 - ZeroOps Hands-On Lab Wellington 1 Oct, 8:30–12:30 - CMDB Data Foundation Workshop 2 Oct, 8:30–12:30 - ZeroOps Hands-On Lab Christchurch 3 Oct, 9:00–15:00 - CMDB Workshop + ZeroOps Lab CMDB Data Foundations Workshop Gain practical skills and insights to unlock the value of your data. In this interactive session you’ll: Understand why CMDB and Data Foundations are critical to business transformation Explore simple approaches to data governance and lifecycle management Get hands-on with CMDB Health Dashboard & Data Manager See real-world scenarios driving efficiency, risk reduction, and audit readiness Discuss how to apply these learnings directly in your environment ZeroOps Workshop Discover how AI-driven workflows can transform IT operations and accelerate response. In this session you’ll: Learn how ZeroOps drives resilience and operational excellence Get hands-on with CMDB modelling, change risk, AIOps, and incident automation Explore how predictive intelligence reduces outages and manual effort See how AI helps agents and optimises lifecycle governance Discuss how to move towards zero outages, zero breaches, and zero manual effort   We look forward to seeing you there! ... View more

Much like maintaining a vehicle, regular maintenance is essential for keeping your ServiceNow instance running smoothly. This involves proactive tasks like: Regular updates and upgrades: Ensuring you have the latest features and security patches. Performance tuning: Optimising your instance for speed and efficiency. Data management: Keeping your data organised and clean. While ServiceNow monitors the hardware, it's crucial to maintain your environment to prevent performance issues, upgrade difficulties, and deployment problems.   Attached is the ServiceNow Instance Maintenance presentation from our November SNUGs. Note that the provided information is a general guide, and you might already have your own manual or automated processes in place. ... View more

Hi there, Confirming SNUG meeting in Auckland on the 12th June.  As always, looking for any volunteers who are interested to share with the community (please contact your Solution Consultant) Venue: Spaces, Level 17, PWC Tower Agenda: Highlights of Knowledge 2025 announcements     RSVP to stewart.ship@servicenow.com    Thanks   ... View more

Hi there, Confirming SNUG meeting in Christchurch on the 10th June.  As always, looking for any volunteers who are interested to share with the community (please contact your Solution Consultant) Venue: Foodstuffs South Island HQ Agenda: Foodstuffs South Island | CMDB and ITSM Journey. Foodstuffs South Island will discuss how they defined their objectives, what decisions they made, what challenges they encountered and what learnings they took out their CMDB project and their ITSM Portal project. Highlights of Knowledge 2025 announcements   RSVP to shaun.allbon@servicenow.com    Thanks     ... View more