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on 03-13-2025 04:00 PM
The meeting covered a range of topics, beginning with introductions and Chuck's background in ServiceNow. The discussion then delved into Chuck's process of creating a ukulele song management system using ServiceNow, as well as his journey learning to play the instrument. The conversation ended with conversations about AI applications in various tools and workflows, ServiceNow's entry into the CRM space, and proposals for improving code reusability and AI capabilities within the ServiceNow platform.
All Attendees: Plan to attend monthly virtual meetups and quarterly physical meetups in Phoenix.
Chuck Tomasi's ServiceNow Background
Chuck Tomasi, a retired senior developer advocate from ServiceNow, introduces himself and his background. He has been using the ServiceNow platform since 2008 and continues to use it for his hobbies. Chuck shares that he worked at ServiceNow for 14 years, from 2010 to 2024, and has been retired for 187 days. He mentions his long history in IT and development, and notes that he was a ServiceNow customer before becoming an employee.
Ukulele Song Management System Demonstration
Chuck discusses his process of creating a ukulele song management system. He explains how he goes from hearing a song to learning and organizing it, demonstrating the process with Herman's Hermits' "Mrs. Brown You've Got a Lovely Daughter." Chuck shows how he uses a ServiceNow application to import song lyrics and chords, organize them into playlists, and generate PDFs for easy access during performances. He also briefly plays the song on his ukulele to illustrate the end result of his system.
Ukulele Songbook App Development Process
Chuck discusses his process of creating a digital songbook application for ukulele songs. He explains how he developed the application in phases, starting with creating tables for songs and playlists, generating HTML previews, and using a PDF generation API. He then automated processes like updating song previews and handling missing chord images. Chuck added features like configurable CSS and export capabilities. He also created a random song selector accessible via a button in the PDF. Throughout the development, Chuck encountered and solved various challenges, including handling special characters in filenames and keeping track of playlist versions. He concludes by emphasizing the importance of process optimization, leveraging lessons learned, and continuously improving the application.
Customizing Many-to-Many Tables in ServiceNow
Chuck discussed the importance of customizing many-to-many tables in ServiceNow. He emphasized the need to change table and field names for better readability and to avoid conflicts. He also highlighted the importance of changing the table label and suggested a style guide for field naming. Chuck also shared a tip on how to delete a many-to-many table definition if needed.
The conversation then shifts to ServiceNow Delta certifications, with participants sharing tips on how to find answers and complete the exams. The meeting concludes with a brief mention of AI as an emerging trend.
AI, Service Now, CRM, Salesforce, Integration
The group discusses the recent developments in AI and its applications in various tools and workflows. Mike Stockman emphasizes the importance of data quality and the need for security, reliability, and trust in AI frameworks. The conversation then shifts to Service Now's entry into the CRM space, competing with Salesforce. They compare the challenges of Service Now expanding into CRM versus Salesforce entering the ITSM market, with most participants believing Service Now has a better chance of success. The discussion concludes with mentions of potential integration challenges between platforms and the introduction of a new Enterprise Architect accreditation by Service Now.
AI-Driven Code Reusability and ServiceNow Improvements
Tim proposes using AI to suggest reusable code across an organization, scanning script includes to identify existing solutions. Mike Stockman and others express enthusiasm for this idea, discussing potential implementation using large language models and machine learning. The group also explores ways to improve ServiceNow's AI capabilities, particularly for role descriptions. Tim shares his experience with creating a script to generate test users dynamically, leading to a discussion on automating and improving the Automated Test Framework (ATF) process. The meeting concludes with Mike Stockman announcing monthly virtual meetups and quarterly physical meetups in Phoenix for the developer group.
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