Pessoal, só deixo isto aqui porque muita gente ainda não reparou na mudança e pode sair prejudicada mais à frente.   A ServiceNow decidiu tornar o exame CIS – Data Foundations (CMDB & CSDM) obrigatório antes de poder fazer qualquer uma destas certificações:   CIS – Discovery CIS – Hardware Asset Management (HAM) CIS – IT Service Management (ITSM) CIS – Service Mapping (SM) CIS – Security Incident Response (SIR) CIS – Software Asset Management (SAM) CIS – Vulnerability Response (VR)   Para quem já tem estas certificações (muito importante):   Mesmo que já tenhas uma destas certificações, vais ter de fazer o CIS – Data Foundations até 31 de dezembro de 2026.   Se não fizeres o exame dentro do prazo, a tua certificação expira. E quando expira, não dá para “renovar”: tens mesmo de voltar a fazer o Data Foundations e o exame original outra vez.   Ou seja: quem já é certificado tem mesmo de tratar disto mais cedo ou mais tarde.   Para quem tem treino feito e voucher pago:   Mesmo que já tenhas o voucher, não consegues agendar o exame se ainda não tiveres passado no Data Foundations. O voucher continua válido, mas só depois de cumprires o pré-requisito.   Para quem está agora a começar:   Quem arrancar agora com certificações destas áreas tem de começar pelo CIS – Data Foundations. Só depois é que pode marcar os restantes exames.   Deixo isto só para avisar, porque muita gente ainda não ouviu falar desta alteração e pode perder certificações ou tempo sem necessidade.   KB0013315 Why the CIS – Data Foundations (CMDB and CSDM) exam is a prerequisite for select certifications  ... View more

Olá Malta! O meou nome é Kamil e queria encontrar alguns pares quem trabalham com esta plataforma. Partilhamos conhecimento, desafios e conquistas. Colaborarmos e mostrarmos a força da nossa comunidade.   Tens algum fu-ck up, lesson learned ou alguma outra história com a ServiceNow para partilhar PS: desculpa o meu português  ... View more

I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan@flexemployeeservices.com ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Hello SNUG Members!   I am so glad so many of you were able to join us this year for the virtual Holiday SNUG. We had over 1,600 attendees from all over the world! The customer and partner presentations were OUTSTANDING, the performers were incredible, and Chuck singing two holiday songs with the ukulele was the highlight of my holiday season.   Many of you asked for copies of the presentations. CLICK HERE to see the following presentations: Now Assist Workshop Automating Workers Comp with Service Catalog- Memorial Healthcare System  RFID Live Asset Tracking - NFL  Successful AI: Quality Data and Confident Actions – Tanium and AHEAD Gaining Value Through Service Mapping - Erie Insurance  Virtual Agent - Anywhere Real Estate    In addition, you can find all Now Assist Materials HERE. The entire event was recorded and is available HERE ON-DEMAND. It is available for 90 days.   THANK YOU to ALL the presenters and to Chuck Tomasi for co-hosting and sharing his dazzling vocal talents.   For those of you interested in getting talented performers for your company events, you can reach out to FUNNY Business who I have worked with for years providing incredible entertainment for the virtual SNUG events.   Wishing you a safe happy holiday season!   Tracy O’Brien SNUG Program- ServiceNow ... View more