JumpStart: CSA Pathway was built for professionals who want structured learning, real expert guidance, and a genuine learning community — just delivered in a way that fits around work and life. And when you complete it, you'll be ready to sit the ServiceNow Certified System Administrator (CSA) exam at 50% off the standard price.   Over the past two cohorts, 50 ANZ learners — IT admins, platform managers, consultants, and career-changers — have taken this path. Cohort 3 is now open.   How JumpStart works   Built by Lumify Work in partnership with ServiceNow, JumpStart blends the flexibility of self-paced content with the support structure that makes instructor-led training so effective.   Each week, you work through practical, hands-on content at your own pace — then come together with your cohort for a live one-hour session led by a certified ServiceNow expert. You get your questions answered, your understanding sharpened, and the motivation that comes from learning alongside others.   Duration: 12 June - 20 July 2026 - 5 weeks (4 weeks of learning + 1 week of exam preparation). 2–3 hours per week. You're never on your own.   And at the end of it? You'll be exam-ready — with a discounted CSA voucher waiting for you at just $250 AUD (ex GST). That's half what you'd normally pay.   JumpStart suits you if: You're interested in instructor-led training but can't commit to a multi-day course right now You've tried self-paced learning before but struggled without structure or support You're new to ServiceNow and want a guided, community-based starting point You want to work towards CSA certification without paying full exam price You're a team lead looking to build internal capability without taking your team offline for days at a time No prior ServiceNow experience needed.   How to register Spaces are kept small deliberately — to protect the quality of coaching and the cohort experience. Visit the Lumify Digital Hub Log in or create your Lumify account Find the ServiceNow JumpStart course page and register → Secure your place in Cohort 3 — and your path to CSA certification ... View more

If you build integrations and haven't used the Connection & Credential Alias configuration, please come out from that rock you've been living under and read on! This article will explain how to use the Connection & Credential Alias and why it is so much better than the legacy equivalents. ... View more

Hi QLD SNUG members,   Whether you're new to Impact Guided or already in the program, most teams don't realise how much value they're leaving on the table with ServiceNow.   I wrote these articles to help you change that. How to Get the Most Out of Impact Guided   Getting Started with Impact - Technical Accelerators: What Is It Really? (And What It’s Not) ... View more

Whether you're new to the platform or looking to formalise your skills, there's now a better way to build real ServiceNow administration capabilities—without disrupting your work schedule or breaking the budget.   Introducing the ServiceNow Jumpstart: CSA Pathway. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more