Tuesday the 9th of September is our next QLD ServiceNow Enthusiast Session. We'll be at The Ship Inn @ Southbank again and up in their functions room from 5:30pm above the main bar. If you have never been there before, please ask the bar staff to direct you on how to get upstairs. There will be no set topic! This session will be an open session for networking and discussion. Have you ever had a question you just wanted to ask the wider group for some thoughts or answers? This session is for you! Please note - Finger food and drinks will be provided - if you would like a substantial meal, please consider your own options before the event, or be prepared to step out during or after the event. A la carte meals cannot be ordered at the venue to then be brought up to our room (Sorry - house rules). So, come along & network with your local ServiceNow peoples! Note: Enthusiast catch-ups is a “birds of feather” style informal meetups between community members with interest in ServiceNow and building a strong QLD ServiceNow community and network. Sales pitches, marketing presence, or recruiting is heavily frowned upon.   This event is also posted up on LinkedIn! https://www.linkedin.com/events/qldservicenowenthusiasts-septem7360563734106312704/ ... View more

Wednesday the 9th of July is our next QLD ServiceNow Enthusiast Session and we'll be at The Ship Inn @ Southbank again. Ask bar staff for directions if you don't know how to find us. MC - Henry Do Topic 1 - Agile Teams - user showcase Presenter - Santiago Munoz-Aliaga Brief - Did you know there is a great OOTB capability in platform to manage your ServiceNow dev items/stories/backlog? This is a capability that most people have, but also most people don't use! Hear from Santi how he has picked this up in the last 2 months and "loves it". Topic 2 - ServiceNow Lens Presenter - Henry Do Brief - One of the latest GenAI capabilities released in ServiceNow. If you have a look online right now, there isn't much in terms of documentation or information about this. Come and see what I'm pretty hyped about, and don't miss out on seeing what the possibilities are. A reminder to anyone that is wondering, this is an open invite so please share this with others who you know might be interested in attending. Please note - Finger food and drinks will be provided - if you would like a substantial meal, please consider your own options before the event, or be prepared to step out during or after the event. A la carte meals cannot be ordered at the venue to then be brought up to our room (Sorry - house rules). So, come along & network with your local ServiceNow peoples! Note: Enthusiast catch-ups is a “birds of feather” style informal meetups between community members with interest in ServiceNow and building a strong QLD ServiceNow community and network. Sales pitches, marketing presence, or recruiting is heavily frowned upon. ... View more

👋 Hi Brisbane ServiceNow community! I'm looking to connect with the lovely people of Queensland ServiceNow User Group and was wondering when the next event or meetup is scheduled? I'm Brisbane-based myself and currently working across NSW, QLD, and NZ projects with a focus on Field Services, platform integration, and training.  I’m also upskilling in Azure DevOps and SNOW / Azure System Administration to deepen my technical capability. Would love to attend, learn, and get involved—whether that's as a participant or contributing in some way. I appreciate any info or links you can share! #ServiceNow #Brisbane #UserGroup #DevOps #SystemAdministration #FieldServices #ITSM #Networking ... View more

In an earlier post, I shared my advice on using client-server communications in ServiceNow in order to improve IT Service Desk efficiency. To recap, I focused on the fact that there are various options available for handling communications between the client and the server when requesting related information, and in the process covered Client Scripts, the GlideForm API and GlideAjax specifically. I recently received an excellent question about this post from a reader, and I wanted to take the opportunity to share both the question and answer with everyone since I think it hits on a common theme (and one which is becoming more common due to the increased number of Scoped Applications being developed). The question came from someone who was trying to call a Script Include (extending AbstractAjaxProcessor aka GlideAjax) created in a privately scoped application from an onChange Client Script of the same Application Scope. However, they kept getting a blank value and suspected the issue was related to Application Scope. What could be the cause of this? And how could they (or anyone else who finds themselves in this position) go about remedying the situation? Here's my take on the problem: There are many reasons why GlideAjax calls fail to return the value you're expecting, and therefore many places to review when debugging. However, in this particular case, the most likely issue was a missing "global" Namespace prefix in the Class definition of the extended GlideAjax Script Include. Here's a walk-through of how to convert the example used in my earlier blog post (which was in the global scope) to a privately scoped Script Include definition: Global Scope Definition: Private Scope Definition: The subtle difference is the "global" Namespace prefix before the "AbstractAjaxProcessor" reference in the definition for extending the GlideAjax Class. The reason that this is important is because privately scoped scripts need to know if the Class they're calling is from a different Application Scope (e.g. global), and this is identified by using a Namespace. Whenever you reference scripts from a different scope, you need to prefix them with the Namespace to which they belong. If you don't do this, it is assumed to be in the same Application Scope and will result in an error (assuming there is no Class defined by that name in the same scope). In this example, the privately scoped Class (ConfigurationItemAjax) needs to access a Class in the global scope (AbstractAjaxProcessor). Similarly, if the dependant Class was defined in another Application Scope (instead of global), it would need to be prefixed with something like "x_abc_myappname" (whatever the Namespace is for the other Application Scope). If the above suggestion does not resolve the issue of returning a blank value, I recommend doing some further debugging: 1. Confirm that you have the correct function names referenced (e.g. the Client Script function calls the right Class name and function name). 2. Check the developer/JavaScript console in your browser for any errors. If you have a "POST [instance URL] 404 (not found)" error, then it means you are not receiving a server response, and this could be because the Class name supplied is not an Active GlideAjax extended Script Include. Check that the Script Include is "Client Callable" and "Active," then check the spelling of the Script Include name against the Client Script call. 3. If you're not getting the above POST error and you're simply getting a null value from the response, you'll need to debug the response. The way I do this is to add a debugging line into your callback function where you reference "response" etc., and copy this reference to the g_scratchpad object (e.g g_scratchpad.response = response.responseXML;). This will allow you to access the responseXML object in your developer console after you attempt the GlideAjax call. Often times you can navigate this object and determine what actually came back from the server. If the "result" tag or "answer" attribute are missing, then you should check your Script Include function, as it's likely not returning the correct values. 4. Building on step 3 above, another tip is hardcoding a return value from your Script Include function (this will rule out errors in your logic to return a specific value). So there you have it, my tips for debugging GlideAjax issues. And remember, when working with scripts from a Private Scope Application, pay attention to Namespace prefixes. For more information on the topics covered in this article, please see the following pages: GlideAjax Application Scope Scripting in Scoped Applications NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER. ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more