Custom Table Deep Dive: Archive Tables

In the lifecycle of any enterprise system, data accumulation is inevitable. While active records are crucial for daily operations, driving workflows, reporting, and business processes, the sheer volum...

Custom Table Deep Dive: Knowledge Article Templates

You may recall in my previous article Custom Tables: Where and when to build, I mentioned that Knowledge Article Templates are another type of custom table in the Now Platform. However, they're part o...

Custom Table Deep Dive: Many to Many (M2M)

As discussed in my previous article Custom Tables: Where and when to build, Many to Many (M2M) Tables are one of the most common types of tables created in the Now Platform. In this article, we'll dee...

Custom Table Deep Dive: Data Lookup Matcher

In complex enterprise environments, there is often a need to match one set of values against another to facilitate a workflow or business process. For example, matching an option selected on a catalog...

Custom Table Deep Dive: Import Set Row

As discussed in my previous article Custom Tables: Where and when to build, Import Set Tables are one of the most common types of tables created in the Now Platform. In this article, we'll deep dive i...

Custom Tables: Where and when to build

As a ServiceNow Architect, I'm often asked for advice on the use of custom tables in the Now Platform. If you know what kind of data you wish to manage, the platform makes it very easy to get started....

Remote Tables - Part 3 - The Internal View

Welcome to Part 3 of my Remote Tables series. In Part 1, we established that a Remote Table is a virtual bridge, a sophisticated window allowing us to view live data residing outside our instance with...

Remote Tables - Part 2 - Peeking Through the Window

Time to continue the Remote Table journey! In Part 1, we established that a Remote Table acts as a sophisticated virtual bridge; a window into data residing outside our instance. We discussed why this...

Remote Tables - Part 1 - Best kept secret?

I can't believe it's been over 5 years since Jai Rangam and I recorded the CreatorCon lab, Working with Remote Tables for Knowledge 20. I’m thrilled to dive back into this deep technical topic that al...

ServiceNow Jumpstart: Cohort 3 open — learn, get supported, and sit your CSA exam at half price

JumpStart: CSA Pathway was built for professionals who want structured learning, real expert guidance, and a genuine learning community — just delivered in a way that fits around work and life. And wh...

Access ServiceNow skills and gain your CSA with Lumify's ServiceNow Jumpstart Program: Register Now

Introducing the ServiceNow Jumpstart: CSA Pathway. Created by Lumify Work (formerly DDLS) in partnership with ServiceNow, this global-first program combines the flexibility of self-paced learning with...

Boost Your ServiceNow Skills with Lumify Work’s New Blended Learning Program

ServiceNow is expanding our partnership with Lumify Work (formerly DDLS) to launch our first blended learning experience — designed to make training more flexible, practical, and impactful for every l...

Cheers to 2024 and looking into 2025!

Hi ServiceNow QLD SNUG group! I hope you are all getting the chance to wind down, recharge, take a breather and enjoy a well-earned break. We have a working group this year to make our monthly events ...

GenAI on a ServiceNow PDI - Part 3

In my previous article, GenAI on a ServiceNow PDI - Part 2, we installed a Linux MID Server into Ubuntu via WSL2 running on my Windows 10 PC. Now it is time to build an integration to call the Ollama ...

GenAI on a ServiceNow PDI - Part 2

In my previous article, GenAI on a ServiceNow PDI - Part 1, we discussed the DIY concept of hosting our own LLM inside our local network and building a REST integration to consume it. Now it is time t...

GenAI on a ServiceNow PDI - Part 1

So you want to use Generative AI on your ServiceNow PDI but don't know where to start? Well, at the time of writing this article, we cannot access the Now Assist GenAI capability on a ServiceNow PDI. ...

Understanding Connection & Credential Alias Part 2

I recently had the fortunate opportunity to present at our local ServiceNow Meetup (aka SNUG) here in Queensland, Australia. The topic was based on my previous post Understanding Connection & Credenti...

Understanding Connection & Credential Alias

Before I get into the magic of Connection & Credential Alias, let me talk a bit about (what I call) the legacy equivalent. Way back in 2014, I was tasked with building an outbound integration with a S...

Vulnerability Response: Recommended Practices - Classification and Assignment Rule.

On January 17, the team will be running a replay of recommended practices using Vulnerability Response Classification and Assignment Rules. Using Classification Rules make Assignment Rules easier to c...

Webinar on 'Insider Tips to Successfully Deploy Major Security Incident Management' on Dec 8th

Join us in a special SecOps community webinar dedicated to Major Security Incident Management (MSIM). For those of you who have implemented MSIM (or are planning to do so) this session is the ONE not ...