Cheers to 2024 and looking into 2025!

Hi ServiceNow QLD SNUG group! I hope you are all getting the chance to wind down, recharge, take a breather and enjoy a well-earned break. We have a working group this year to make our monthly events ...

GenAI on a ServiceNow PDI - Part 3

In my previous article, GenAI on a ServiceNow PDI - Part 2, we installed a Linux MID Server into Ubuntu via WSL2 running on my Windows 10 PC. Now it is time to build an integration to call the Ollama ...

GenAI on a ServiceNow PDI - Part 2

In my previous article, GenAI on a ServiceNow PDI - Part 1, we discussed the DIY concept of hosting our own LLM inside our local network and building a REST integration to consume it. Now it is time t...

GenAI on a ServiceNow PDI - Part 1

So you want to use Generative AI on your ServiceNow PDI but don't know where to start? Well, at the time of writing this article, we cannot access the Now Assist GenAI capability on a ServiceNow PDI. ...

Understanding Connection & Credential Alias Part 2

I recently had the fortunate opportunity to present at our local ServiceNow Meetup (aka SNUG) here in Queensland, Australia. The topic was based on my previous post Understanding Connection & Credenti...

Understanding Connection & Credential Alias

Before I get into the magic of Connection & Credential Alias, let me talk a bit about (what I call) the legacy equivalent. Way back in 2014, I was tasked with building an outbound integration with a S...

Vulnerability Response: Recommended Practices - Classification and Assignment Rule.

On January 17, the team will be running a replay of recommended practices using Vulnerability Response Classification and Assignment Rules. Using Classification Rules make Assignment Rules easier to c...

Webinar on 'Insider Tips to Successfully Deploy Major Security Incident Management' on Dec 8th

Join us in a special SecOps community webinar dedicated to Major Security Incident Management (MSIM). For those of you who have implemented MSIM (or are planning to do so) this session is the ONE not ...

World Forum: Sydney Digital Experience is now LIVE!

Hello Community Enthusiasts We're thrilled to share that World Forum: Sydney is now available on-demand! Discover remarkable innovation as our customers and partners, such as IAG, the Australian Feder...

ServiceNow VR Dashboards and Reports Recommended practices deep-dive webinars October 11&12

Team, as part of "Success with Vulnerability Response" series of webinars, for the next installment of the series, Lisa Henderson, Sr. Staff Software Engineer and I will take a deep look at Dashboards...

Please register for the 2023 Q3 VR confidential product roadmap call, Sept 26 & 27

ServiceNow Security Challenge Game

We are excited to invite you to a thrilling Security Challenge, where you'll have the opportunity to test your hacking skills, problem-solving abilities, and critical thinking in a simulated cybersecu...

Now Creators is Live!

The Now Creators movement has launched—people who are passionate about using the Now Platform and its solutions to create a better world of work. Whether on a learning journey in Now Learning, contrib...

Orlando Early Release Open for Registration

Here's an early Christmas present!!  Link to blog post: Orlando Early Release Open for Registration https://community.servicenow.com/community?id=community_blog&sys_id=4f4996c1db510cd4d58ea345ca9619f...

Save the date! Brisbane's Future of Work in 2020

Hey folks, Save the date! The Future of Work event will be in Brisbane on Tuesday 3rd March 2020, and will be hosted at the W Hotel again. If you're not in Brisbane those dates, other dates for other ...

Learn Javascript on the Now Platform

Have you wanted to know more about how Javascript is used on the Now Platform? Do you want to learn more about how to develop using Javascript? Chuck Tomasi has released a multi-part tutorial to help ...

New eBook - Configuration Management and CMDB for Dummies

Given the criticality of the CMDB to our ServiceNow customers, ServiceNow has partnered with Wiley to publish the 50-page e-book 'Configuration Management and CMDB for Dummies'. Get your free eBook he...

Global Technical Support Orientation Webinar

Are you new to ServiceNow? Do you need a refresher on the services that Customer Support? Register for our monthly webinar, providing the support services Customer Support provide. https://community.s...

New York release - register for Early Access and/or Release Testing Preview

New York Release Testing Preview and Early Availability registrations are now open – you are invited to register today here. As of the New York release you can self-register and gain access to both Re...

Brisbane "hands on" training workshops

Hi Brisbane folks! Hot on the heels of the very successful April Future of Work event, ServiceNow invites you to a complimentary day of "hands on" training workshops! Couldn't make it to Knowledge19? ...