ITOM Engineer, IT Asset Management (ServiceNow )

[MichaelScotland]

ITOM Engineer, IT Asset Management (ServiceNow)

location: Atlanta, GA 

https://www.linkedin.com/jobs/view/4045064185

Responsibilities

• Design and implement ITOM processes and systems in alignment with the organization's IT strategy and goals.
• Work closely with cross-functional teams to gather requirements and ensure successful delivery of ITOM solutions.
• Configure and customize the ServiceNow ITOM suite, including ServiceNow Discovery, Service Mapping, CMDB, and CSDM.
• Develop and maintain technical documentation for ITOM solutions implemented.
• Troubleshoot and resolve technical issues related to ITOM processes and systems.
• Collaborate with stakeholders to define metrics and key performance indicators (KPIs) for measuring the effectiveness of ITOM processes.
• Ensure compliance with IT policies, procedures, and standards.
• Stay updated with the latest ITOM trends and best practices, and recommend enhancements to existing processes and systems.
  
  

Knowledge And Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3-5 years of experience as an ITOM Engineer, with a focus on ServiceNow ITOM solutions for Cloud(AWS/Azure/GSC) and On-Premise.
• Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM.
• Excellent understanding of IT operations and governance, including incident, problem, and change management.
• Experience with ITIL practices and frameworks.
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Excellent communication skills, both verbal and written.
• Able to work collaboratively in a team environment and independently.
• ServiceNow certifications, such as Certified Implementation Specialist in ITOM, are preferred but not required.