Looking for ServiceNow ITSM Analyst

[KishaS]

I am a Senior Talent Acquisition Specialist with CAAT Pension plan and am actively looking for an ITSM Analyst to join the team on a full time basis. The individual will drive ITIL process maturity and compliance across service management operations. Support key metrics for user satisfaction, maintain and enhance the CMDB, and collaborate with IT teams to improve incident, change, problem, and asset management processes. Be a subject matter expert and champion innovation in a dynamic tech environment. If this sounds like something you'd be interested in, reach out to me directly at ksolomon@caatpension.ca

[Sayeh]

Hello Dear Kisha,
I’m very interested in the ITSM Analyst role at CAAT Pension Plan. With over 15 years of experience in IT infrastructure, cybersecurity, and cloud technologies, I have extensive expertise in IT Service Management, including implementing and optimizing ITIL-based processes across incident, problem, change, and asset management.

In my recent roles, I:

• Led ITSM initiatives leveraging ServiceNow to improve incident response, change control, and CMDB accuracy.
• Drove process maturity by standardizing workflows and integrating automation, improving service delivery and compliance.
• Collaborated with cross-functional IT and security teams to align IT operations with business objectives.

I am passionate about driving ITIL process maturity and enhancing service management operations, which aligns closely with the responsibilities outlined in your description.

I’ve attached my resume for your review and would welcome the opportunity to discuss how my skills and experience can contribute to your team’s success.

Best regards,

Sayeh

[yashsoni]

Hey, I'm interested. Please share your details to forward you my resume