Staff SW Engineer- ServiceNow/ITOM - Ashburn

[AkankshaDhawan]

VISA is expanding the ServiceNow platform to deliver ServiceNow ITOM - Event management 

We're seeking a skilled Senior ServiceNow Consultant to contribute to ITOM design and development

• Ashburn, VA
• Full-time

Key Responsibilities:

• Design, develop, and implement ServiceNow ITOM-Health solutions to monitor and manage IT infrastructure health.

• Configure and customize ServiceNow ITOM-Health modules, including Event Management and Operational Intelligence.

• Develop and maintain integrations with other IT systems and tools.

• Troubleshoot and resolve issues related to ServiceNow ITOM-Health implementations.

• Conduct routine maintenance tasks, including patch management, system upgrades, and performance tuning.

• Ensure compliance with security policies and best practices.

• Implement and manage CI correlation to ensure accurate mapping and relationships between configuration items.

• Provide training and support to end-users and stakeholders.

• Stay up-to-date with the latest ServiceNow features, best practices, and industry trends.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Contact: akkalra@visa.com

[SysNowSoftware]

https://sysnowsoftware.com/

SysNow software is designing, developing, implementing, and maintaining ServiceNow applications and platforms, including but not limited to Software as a Service, Platform as a Service, and Infrastructure as a Service.