UAE-Looking for a ServiceNow Administrator role

[Nafeesa bashir]

Hi

I am a CSA with hands-on experience of 4 years in ServiceNow. I am looking for a new opportunity in UAE. Below were my roles and responsibilities in my previous organisation. I have attached my resume as well.

• Administer and maintain ServiceNow platformto support ITSM operations.

• Configure and customize modules, catalog items, flows, notifications, CMDB and

• SLAs to align with business needs.

• Support daily operations of platform like handling of service requests and

• troubleshooting incidents as well as working on stories.

• Build Regression test cases using test management module to support monthly

• releases.

• Implement ATF automation in UAT, reducing manual regression testing by 40%.

• Manage user access, security roles, and permissions across the platform.

• Create dashboards and reports for leadership visibility.

• Create Knowledge Bases and Articles to support request management and

• incident management.

• Support monthly releases, upgrades, and deployments ensuring system stability.

• Document SOPs, workflows, and change records for compliance. Service Analyst –

ServiceNow | Intertrust Group (2020 – 2022)

• Supported Incident, Change, Request, and Problem Management processes.

• Acted as liaison between business users and technical teams.

• Enhanced workflows, reporting, and service visibility.