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Published on by
sherminong
At this meeting, you will have face-to-face interactions with peers and develop professional relationships with other ServiceNow customers through an open forum to discuss ideas, industry trends, challenges and observations. A ServiceNow expert will be there to share insights, sneak previews for our new features and ongoing product development too.
We are pleased to have Ms Bodil Norwood, Global Head of Service Management Engineering from Credit Suisse to host the session with Kevin Cooper, Client Strategist from ServiceNow.
Please RSVP now as we have limited seats!
Agenda
2.30pm Welcome & Introductions
- 2017 SN Events Calendar
- Showcase of ServiceNow Community
- User Tips
2.45pm Meeting Presentation & Discussion 1 - CMDB and Service Mapping
- What is the role of your CMDB to your ServiceNow applications
- What to think about when deciding your hierarchy/structure
- What can trip you up
- What are the benefits of getting it right versus costs of getting it wrong
3.15pm Meeting Presentation & Discussion 2 - 6 Tips and Tricks for Getting Your Users Engaged with Self-Service
- Mobile — engage users on their device of choice, show capabilities and how easy it is to work on the go
- Use Service Management Suite Portal Designer for engaging design and branding
- Leverage social Q/A across departments to improve collaboration
- Implement Email notifications of news events to draw users into the service portal
3.45pm Networking & refreshments
Event Website: http://info.service-now.com/SNUG-SNUGSG-Singapore-15JUN17-APJ
Event has ended
You can no longer attend this event.
Start:
Fri, Jun 16, 2017 05:30 AM PDT
End:
Fri, Jun 16, 2017 08:00 AM PDT
ServiceNow Asia Pacific Headquarters, Suntec Tower 4 Level 43, Temasek Boulevard Singapore 038986, ServiceNow Asia Pacific Headquarters, Suntec Tower 4 Level 43, Temasek Boulevard Singapore 038986, Singapore, SG