Hello SNUG Members!   We're excited to be hosting the in-person South Florida SNUG Meeting, on September 18th at TopGolf Miami Gardens!     Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space may be limited, so please register today to reserve your spot!   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.       You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.   The optional Pre-SNUG Workshop is an amazing opportunity to learn how Now Assist for IT Service Management powered by GenAI, can help you transform your IT organization, significantly increase agent and employee productivity, and reduce Mean Time to Resolve (MTTR).   AGENDA 9:00am – 9:30am Breakfast and Check In​ 9:30am – 11:30am Now Assist for ITSM Powered by Gen AI Pre SNUG Workshop, Chris Steinke​ 12:00pm – 12:30pm SNUG Check In, Lunch, and Networking ​ 12:30pm – 1:00pm Track Vendor AI Data Privacy, Compliance & Risk using Agentic AI and CMDB BankUnited, Tony Di Perna & YDC, Sunil Soares​ 1:00pm – 1:30pm AI in Action: Reimagining Financial Services with the Bank of NewRocket, Zineb Squalli, NewRocket​ 1:30pm – 1:45pm BREAK ​ 1:45pm – 2:15pm Customer Presentation, Royal Caribbean Group, Ben Alice McElroy ​ 2:15pm – 2:45pm Unlocking the Power of NowAssist at SGWS, Felipe Albino & Fern Rivero, Southern Glazer Wine & Spirit ​ 2:45pm – 3:15pm What's New in Zurich, Fern Rivero ​ 3:15pm – 3:30pm Wrap Up & Raffle​ 3:30pm – 5:30pm Optional: Happy Hour and Networking   Get ready to leave energized to make work, work better!   Register now to secure your space!   We look forward to seeing you there! ... View more

Hello SNUG Members!   We are excited to be planning the next South Florida SNUG for September 18th at TopGolf Miami Gardens and are looking for some input on planning!   Please take a moment to complete this brief SNUG planning survey to give your input on presentation and workshop topics!   Thank you! ... View more

Hello Everyone, Has anyone deployed ServiceNow AI solutions in a production environment? If so, I’d appreciate the opportunity to connect briefly to gain some perspective from your experience. Please let me know if you’re available for a quick call. You can reach me at 954.701.4636. Thank you, Anderson ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Is there a method to the (March) Madness?    The NCAA Basketball Tournament is almost here! Whether you're a die-hard fan or just in it for the excitement, this 68-team showdown never disappoints—unexpected upsets, fierce rivalries, and plenty of reasons to cheer (or yell) at your screen!    Join us on Monday, March 17th, at 10:00 AM PST / 1:00 PM ET for the latest ServiceNow virtual event to explore whether there’s a “science” behind all the madness. College basketball expert Mike DeCourcy will share his top tips for filling out your men’s NCAA tournament bracket, covering teams on the bubble, potential Cinderella stories, and the best bets to win it all!    Before Mike takes the stage, ServiceNow’s Innovation Officer, Jim VanOver, will showcase how AI Agents and Generative AI help you better sell, fulfill, and serve customers to create a slam-dunk experience.    🏀 March Madness Bracket Challenge! 🏀  After the event, we’re kicking off the 4 th  Annual ServiceNow "Win as a Team" Bracket Challenge!  Submit your bracket online for a shot at exciting prizes—rules and prize details will be shared at the end of the March 18th virtual event.    Teamwork makes the dream work—Register today!  ... View more