im traveling around and almost finished with system admin certification  and wondering if there are opportunities in Florida  ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Thank you to those who attended the SNUG meeting! Please share your feedback with us about the event by taking this quick survey.   If you are interested in learning more about ways to participate further as part of the SNUG program, please access the  SNUG Customer Participation Guide, which provides detailed descriptions of different ways to engage and best practices associated with presenting and/or hosting a future SNUG event.  The guide also explains the specifics of participating as a SNUG steering committee member and information about the SNUG Meetup Program.     We would also like to give a big thank you to Newrocket for sponsoring the SNUG!   You are encouraged to continue using this SNUG community site to participate in discussions, to ask or answer community questions, or to view and respond to recent blog posts.   We look forward to receiving your feedback and we hope to see you at the next SNUG meeting!   Regards,   ServiceNow SNUG Steering Committee ... View more

Hello SNUG Members!   We're excited to be hosting the in-person South Florida SNUG Meeting, on September 18th at TopGolf Miami Gardens!     Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space may be limited, so please register today to reserve your spot!   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.       You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.   The optional Pre-SNUG Workshop is an amazing opportunity to learn how Now Assist for IT Service Management powered by GenAI, can help you transform your IT organization, significantly increase agent and employee productivity, and reduce Mean Time to Resolve (MTTR).   AGENDA 9:00am – 9:30am Breakfast and Check In​ 9:30am – 11:30am Now Assist for ITSM Powered by Gen AI Pre SNUG Workshop, Chris Steinke​ 12:00pm – 12:30pm SNUG Check In, Lunch, and Networking ​ 12:30pm – 1:00pm Track Vendor AI Data Privacy, Compliance & Risk using Agentic AI and CMDB BankUnited, Tony Di Perna & YDC, Sunil Soares​ 1:00pm – 1:30pm AI in Action: Reimagining Financial Services with the Bank of NewRocket, Zineb Squalli, NewRocket​ 1:30pm – 1:45pm BREAK ​ 1:45pm – 2:15pm Customer Presentation, Royal Caribbean Group, Ben Alice McElroy ​ 2:15pm – 2:45pm Unlocking the Power of NowAssist at SGWS, Felipe Albino & Fern Rivero, Southern Glazer Wine & Spirit ​ 2:45pm – 3:15pm What's New in Zurich, Fern Rivero ​ 3:15pm – 3:30pm Wrap Up & Raffle​ 3:30pm – 5:30pm Optional: Happy Hour and Networking   Get ready to leave energized to make work, work better!   Register now to secure your space!   We look forward to seeing you there! ... View more

Hello SNUG Members!   We are excited to be planning the next South Florida SNUG for September 18th at TopGolf Miami Gardens and are looking for some input on planning!   Please take a moment to complete this brief SNUG planning survey to give your input on presentation and workshop topics!   Thank you! ... View more