New! South Florida SNUG 2025

Hello SNUG Members! We are excited to be planning the next South Florida SNUG for September 18th at TopGolf Miami Gardens and are looking for some input on planning! Please take a moment to complete t...

RECAP: Virtual Florida SNUG + Innovation Workshop | 03.03.21

South FL Community - Thank you for making the first virtual Florida SNUG OF 2021 such a great success. We are so thrilled to have been the FIRST community to pilot the new platform and we hope you got...

Event Recap: Virtual Florida SNUG

South FL Community- Thank you for making the first ever virtual Florida SNUG such a great success. The day was filled with great content, collaborative Q&A, and a fun filled happy hour to round it out...

Looking for Speakers for Upcoming SNUG: November 29th!

We are planning our Q4 SNUG agendas and our customers want to hear from people like you—fellow leaders, developers, and architects ready to share creative solutions to their toughest IT, HR, security,...

Visit the SNUG booth at K18!

Visit the SNUG booth in the Customer Success Expo in the Community Lounge area to pick up your SNUG ribbon!

How to Create a Process Flow Formatter for Outages in Kingston

As a former Help Desk Manager, I needed to know the high-level status of an outage at a moment's notice in order to brief the CIO and customers. I added a Process Flow Formatter to the Outage Form in ...

Personalizing Forms in Kingston

I created this video in response to Kim Frick's comment on AAspenNow Solutions YouTube Channel. There will be more videos on Forms coming soon. Enjoy!ServiceNow - Personalizing Forms in Kingston - You...

Enable Auto Processing of User Self-Registration Requests in Kingston

In my previous blog post I demonstrated how to setup User Self-Registration in Kingston. In the video below, I demonstrate how to Enable Auto Processing of User Self-Registration Requests:ServiceNow -...

ServiceNow - How to Setup User Self-Registration in Kingston

Click on the following link for the video: ServiceNow - How to Setup User Self-Registration in Kingston - YouTube Demonstrated the following in this video:* Activated the User Registration Request Plu...

How to query and copy a SYS ID in Kingston

Demonstrated the following as an Admin and Non-Admin in this video:ServiceNow - How to query and copy a SYS ID in Kingston - YouTube * Query and copy a SYS ID in a list view.* Copy the SYS ID while vi...

How to send multiple reports via one scheduled job in Kingston

Below is the link to the video! Enjoy!ServiceNow - How to send multiple reports via one scheduled job in Kingston - YouTube Topics discussed in this video:* Where to find the Scheduled Jobs module in ...

How to Create a Critical Priority SLA Workflow in Kingston

An IT Manager asked me how to receive Critical Incident SLA Warning Alerts before the SLA breaches. If you're also wondering how to set it up using a no-code workflow solution in ServiceNow's Kingston...

Incident Alert Management in Kingston Part 3

Below is the final video on Incident Alert Management in Kingston! Enjoy!ServiceNow - Incident Alert Management Part 3 - YouTube Topics discussed in this video:* Review of Contact Definition and how t...

Incident Alert Management in Kingston Part 2

Below is the link to the second part of Incident Alert Management in Kingston:ServiceNow - Incident Alert Management in Kingston Part 2 - YouTube Topics discussed in this video:* Overview of Contract ...

Incident Alert Management in Kingston Part 1

Please see my video on Incident Alert Management in Kingston:ServiceNow - Incident Alert Management in Kingston Part 1 - YouTube Topics discussed in this video:* Basic overview of Incident Alert Manag...

Trigger and resume SLAs when a user updates an incident in Kingston

Ever wonder how to trigger or resume an SLA when a user makes an update to their incident ticket? This video shows you how! ServiceNow - Trigger and resume SLAs when a user updates an incident in King...

ServiceNow - How to Create UI Policies in Kingston

In this video I demonstrate the following in Kingston:*Where to find ServiceNow UI Policy Product Documentation.*The issues which can arise because of the Order of UI Policies, especially when there i...

How to Activate the Service Desk Call Application and Create Records in Kingston

Have you heard about the The Service Desk Call Application in Kingston? It makes life easier for Service Desk Agents who log different types (incident, change, request) of records without having to ke...

Kingston's Copy Incident Functionality Exponentially Enhances the User Experience!

Have you spent countless hours of development time setting-up Copy Incident Functionality on the ServiceNow Platform?! Kingston Exponentially Enhances the User Experience by providing that functionali...

How to Create SLAs by dot walking to the Parent Task in Kingston

ServiceNow - How to Create SLAs by dot walking to the Parent Task in Kingston - YouTube Created the video above to illustrate how to fire an SLA in a situation where a RITM's catalog task needs to be ...