Join us for an in-person SNUG meeting in Calgary The Southern Alberta ServiceNow User Group (SNUG) is back in Calgary on Sept 18 in partnership with Ateko — and it’s the perfect chance to connect with other local customers, share ideas, and learn what’s working.   We're also hosting a pre-SNUG workshop: AI Agent Administration: Configure, Test, and Optimize AI Agents — a chance to learn how to configure AI Agents using the new Admin Console and use AI Agent Studio to test, duplicate, and build agents.   We’d love to see you there!   REGISTER TODAY!    Agenda   8:00 AM - Check-In & Breakfast 8:30 AM - AI Agent Administration: Configure, Test, and Optimize AI Agents Workshop 12:00 PM - SNUG Registration, Lunch & Networking  1:00 PM -  SNUG Sessions 4:00 PM - Happy Hour  ... View more

Hi ServiceNow Community!   We’re on the lookout for bold, brave, and slightly braggy 😉 customers to speak at our upcoming ServiceNow User Groups (SNUGs) in Calgary on September 18th.   Whether you're automating chaos or just finally got rid of that rogue spreadsheet, your story could inspire a room full of fellow Now enthusiasts.   👋 Want the mic? Know someone who should?  Email brandie.sabados@servicenow.com or drop a comment – let’s make it happen! ... View more

I am working with the GRC module for the first time and having issues with my Control Test schedule.  I'm following along with the 'Create a Plan and Engagement Yokoham' lesson and it states that the Fieldwork planned duration will equal 2 days and 2 hours.  My screen shows this is correct however when i go to my Control test schedule (that roles up to the Fieldwork schedule), the planned end date is BEFORE my start date.  I've deleted my work several times and started over and can't figure out what is wrong.   I have also noticed that when setting the planned start date and duration, if i hit save once, the planned end date is wrong however, if i hit save again, it corrects the planned end date.  Is there a bug in the system?   Attached screenshots:    ENG0020003 shows the correct fieldwork dates (that role up according to the control test dates) CTR0020006 shows the incorrect planned end date   ... View more

Join OT and IT professionals to discuss strategic priorities, learn from proven use cases, and share knowledge and tools to transform complex operational environments.   As OT systems grow more complex and digitally connected, IT and OT leaders are facing new challenges around asset visibility, risk management, and system resilience.   The Legacy to Leading: OT Transformation Forum explores how digital tools and platform-based approaches can support the core goals of operational environments.   The discussion will focus on: Engage in thought-provoking conversations with industry experts and peers Learn proven best practices for IT/OT convergence to create a unified, secure operational environment Experience live demos that highlight the future of industrial operations Explore how ServiceNow is supporting OT management across energy, manufacturing, transportation, and other asset-intensive industries Whether you're just beginning your OT journey or looking to scale your strategy, this discussion offers practical guidance and fresh perspectives to help you move forward with confidence.   REGISTER ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more