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Published on by
Robin22
Join us for our expert series where ServiceNow's own IT leaders share how they moved from 100% manual to 90% autonomous IT operations, across three phases: insight, automation, and autonomy. Sessions build on each other, with live Q&A throughout.
Phase 1: Insight | Getting the foundation right
Date: Tuesday, April 14, 2026
Time: 9:00 am – 9:45 am PT | 12:00 pm – 12:45 pm ET
ServiceNow's IT team shares how they tackled data quality and CMDB health, plus what they wish they'd known at the start. Leave with practical guidance you can act on today to improve agentic outcomes.
Speaker: Sankha Nagchoudhury, SVP, DT Intelligent Ops, ServiceNow
Phase 2: Automation | Making AI useful at scale
Date: Monday, April 20, 2026
Time: 11:00 am – 11:45 am PT | 2:00 pm – 2:45 pm ET
Learn how ServiceNow IT handles cases 99% faster: getting virtual agent live, AI summarization in fulfillers' daily work, recommended actions, knowledge graph, and clearing the blockers to agentic AI.
Speaker: Sankha Nagchoudhury, SVP, DT Intelligent Ops, ServiceNow
Phase 3: Autonomy | Closing the loop
Date: Tuesday, April 28, 2026
Time: 9:00 am – 9:45 am PT | 12:00 pm – 12:45 pm ET
AI resolves end-to-end. Humans handle exceptions. AI Control Tower governs every action, knowledge base self-improves. ServiceNow IT shows what this looks like in production, and what it means for you.
Speaker: Rajeev Sethi, GVP, Emerging Technologies, ServiceNow
Learn more and reserve your seat!
Will you be attending?
Starts:
Tue, Apr 14, 2026 09:00 AM PDT
Ends:
Tue, Apr 28, 2026 10:00 AM PDT